Commercial Operations Lead

1 week ago


Colchester, United Kingdom PSH Operations Full time

**Company Overview**

PSH is the UK’s leading Solar O&M company. We work hard to deliver what our clients need; our staff will tell you it is a great place to work because of our culture and our people. We are recruiting as we are growing the number of sites we look after across the UK, it’s an exciting time to join us.

We recognise and encourage teamwork, quality, and creativity. We offer training and career development to all. We care about the work that we do, we are fully transparent with our people about all aspects of the business from sale and finances, and our customers trust us. We have the experience, skills and knowledge, the industry connections, and the foresight to deliver a reliable service to our O&M customers and adapt quickly to the changing energy landscape. We truly value our people and our culture, which makes PSH Operations an exciting and rewarding place to work.

**Our Culture**

Our core values are not just words. They are the DNA of our company and we are happy to talk with you about how we live them at PSH Operations.
- Work Safely
- Be A Team Player
- Be Efficient
- Be Creative
- Be Honest to Build Trust

**Job Title**

Commercial Operations Lead

**Reports to**

Head of Commercial

**Summary**

You will manage the internal communication process from business to client to ensure client satisfaction. You will report to the Head of Commercial and be assisted by the Commercial Operation Managers.

Organisational abilities and strong time management skills are key to this role as you will work closely alongside the Head of Commercial, other members of the commercial team and other teams at PSH to ensure we deliver the best service we can.

You will attend client meetings representing PSH, both remotely and face to face to build and maintain strong, long-lasting relationships with new and existing clients.

Within the company, the commercial team objective is to grow commercial awareness and ensure that all teams work towards meeting the contractual conditions on each portfolio.

**Responsibilities**
- Regular overviews of the Maintenance tracker entries.
- Follow up on client queries addressed to relevant department.
- Raise Quote / Invoice Corrective additional work.
- Tracking of quotes and invoicing through Quotes tracker / Commercial quotes tracker
- Internal coordination and follow-up of Client ordinary visit queries
- 3rd party visits request control and invoicing where needed.
- Join client meetings (with support from others in the commercial team) or site meetings (if needed)
- Coordinate onboardings and agreement on known defect lists with support from the commercial team and relevant department leads.
- Understand the client contract and grow commercial awareness internally.
- Patrols protocol updates - yearly basis
- Support on procedure improvement between internal departments and Commercial
- Admin support to Account Manager on related matters
- Internal follow-up of H&S observations and resolution of incidents (Closing HS bulletins)
- Works coordination
- Approval of invoices on Pyrus



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