Switchboard Operator

Reporting to the Switchboard Supervisor this position will be responsible for answering and managing all calls that are received at the Princess Alexandra NHS Trust Switchboard.

This position will be responsible for the monitoring and management of all alarms in the Switchboard department.

There will be the requirement for flexible working to ensure there is appropriate cover at all times for Switchboard to ensure all calls are answered and managed within a timely and professional manner.

**shift pattern is as follows**:
Week 1LateOffLateLateoffEarlyoffWeek 2LateLateoffoffoffoffLateWeek 3offOffLateLateLateOffoffWeek 1offLateoffoffoffEarlyoff
Early = 6am - 2pm

Late = 2pm - 10pm

Respond to all internal and external calls in a confident, courteous and polite manner, regardless of the sometimes difficult, distressing and lengthy calls that have to be handled

Be conversant with all associated information relevant to the switchboard i.e. all emergency procedures and policies, implement and act accordingly as and when required

Implement the Major Incident Policy in conjunction with Senior Management, Ambulance Services and Police etc

Cover reception duties and deal with all enquiries as required.

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to our brand new hospital. You’ll be part of the team supporting our organisation in a diverse and challenging role; a role which can make a significant difference to our patients, staff and the future direction of our services.

Our people demonstrate energy and commitment towards improving the care and experiences provided to our patients and the drive to be an ‘outstanding’ organisation.

It’s never been a better time to join us.

Please see the attached job description and person specification. Available to download at any time.