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Hgv Service Advisor
4 months ago
Our client is a well-known and reputable HGV dealership with several depots across Midlands. Currently they are looking for an experienced Service Advisor / Automotive Service Advisor / HGV Service Advisor to join their busy depot in Northampton.
**What’s in it for you?**
Fantastic company events
Company pension
Sick Pay
Wellness programme
Onsite parking.
Opportunities for development
**The Challenge**
**The Day to Day**
- Monday - Friday: 9:30 - 18:00
- Saturday (on rota): 8:00 - 12:00
**In this role, you will**
Be a point of contact for customers and the service department.
Work with the service department to plan customers’ service schedules and the workshop planner.
Work with the service department to check maintenance intervals on customers’ vehicles.
Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken.
Liaise with the Workshop Controller and Service Advisor to maximise workshop loading and ensure efficiency.
Proactively up-sell products and services to the customers by selling the benefits in a professional manner.
Ensure work instructions created on job cards are accurate for the technicians and the invoicing team.
To carry out any administration tasks as required within the role.
Liaising effectively with the Dealer-point managers, service reception, invoicing team and workshop supervisors to invoice workshop job cards correctly and efficiently.
Work with colleagues to obtain order numbers.
Support the Warranty Manager with any queries and evidence loading.
Comply with warranty and contract procedures.
**To succeed, you’ll need**
- GCSE or equivalent in English language and Maths (Grade 4/ C)
- Experience in customer service
- Experience in invoicing
- To be able to work in a fast-paced environment.
- To work in an organised and methodical manner.
- Attention to detail.
- Communication skills.
- To be responsive and willing to learn and receive training.
- Have a friendly and helpful nature with the desire to deliver excellent customer service.
- An excellent telephone manner.
- To be team orientated.
- Punctuality.
**You’ll really hit the ground running if you have**
- Have experience with invoicing, organising archives, and customer service.
- A broad understanding of commercial vehicles and the motor trade industry.
- Have negotiation skills.
ServiceAdvisor #HGVServiceAdvisor #AutomotiveServiceAdvisor
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Service Advisory: 1 year (preferred)
Work Location: In person
Reference ID: R005
