IT Helpdesk Technician

We are searching for a motivated and customer focused IT Technician who is committed to their own personal development and shows a natural aptitude to providing exceptional levels of support and problem resolution.

Leading Cambridge Employer

In this role, you will be responsible for the delivery of IT Technical Support including the support of desktops, servers and networks. You will promptly answer any helpdesk calls:
**Responsibilities**:

- Dealing with all technical problems accordingly and promptly whilst fixing issues.
- Isolating and resolving any technical issues independently and remotely, within a reasonable time frame (desktops, servers and networks)
- Escalate any unresolved issues to senior colleagues
- Logging of all communications and customer support cases on internal systems
- Implementing IT solutions (both hardware and software)
- Assisting with internal and external projects
- Providing internal colleagues with support
- Working towards industry standard qualifications through a structured learning plan.

You will be someone who is passionate about technology with a drive to continue your own learning and personal development, and in turn you will be provided with a structured learning program that will see you gain relevant qualifications and be offeredwith the opportunity for personal development.

£25,000 to £32,000 depending on expereince.

EA First Ltd are acting as an Employment Agency for this **permanent vacancy.