Customer Experience Specialist

7 months ago


Dumfries, United Kingdom Holiday Park Full time

You will be a key member of the team at a brand new holiday resort and focus on delivering excellent customer service at all times. Your aim is to approach customers with a problem-solving attitude and to treat every customer as an individual.

You will be the first person a guest meets when arriving at the park so making sure the park is ready and your welcoming to them. You will also be requested to make reservations and process them through our internal reservation system. As well as other reception and administrative duties, your ability to deliver an excellent customer journey and complete hostmanship excellence is imperative.

You will be requested to support senior management and company ideals promoting the company ethos and professionalism. Whilst taking full responsibility for your communication and actions while on the park. You will lead a small team and make sure the company ideas are promoted through the team and the park.

You will be supportive and passionate about role growth and training. Supporting retail requirements and ongoing facilities opening across the park as we grow.

**Job Types**: Part-time, Permanent

**Salary**: £12.00-£14.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- DUMFRIES: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- holiday park: 2 years (required)

Work Location: In person

Reference ID: RDCEM1



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