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Assistant File Handler

2 months ago

Bolton, United Kingdom Keoghs Full time

This role offers an excellent opportunity to work with Cynthia Watts in our Public Sector Casualty Team dealing with a variety of our more complex and high value cases.
In this role you will competently manage a caseload of EL/PL cases on behalf of a number of public sector and insurance clients, to include Pre-action disclosure files, Infant Approval Hearings and cases up to £25k handled on an NDA basis.
In addition, you will assist Cynthia with more complex, high value multi-track cases.
Experience of casualty claims is preferred and excellent attention to detail essential. Your work will be supervised and feedback given. The role also includes the need to engage with senior claims handlers in long-standing Insurance clients and Insurance Managers in Local Authority and Police clients. In this role you will also be required to assist Cynthia with activities which enhance and develop Keoghs’ Public Sector profile e.g. preparation of Articles for our relevant publications, preparation for events or presentations, both online and in person.
The role would ideally be based in our Bristol office with the Partner but we are also open to applicants that can work from our Bolton office

**Key Accountabilities**
- You will work as part of a team progressing each file from receipt of papers from the insurer/public sector client to resolution of the claim.
The role will include:

- Working with the Partner to manage a caseload of complex injury including high value multi-track claims. The work will include abuse and failure to remove claims against Local Authorities, claims specific to Police Authorities as well as Inquest work.
- Communicating with public sector and insurer clients, dealing with their queries and updating them as the matter progresses.
- Forensic analysis of voluminous liability and quantum evidence, preparing chronologies of social services and other records, identifying anomalies and other relevant information across various sources and categories of evidence.
- Using your existing knowledge of personal injury to identify relevant issues within medical records in order to instruct medical experts, drawing key issues to their attention.
- Critical analysis of sources of liability evidence and identifying any gaps.
- Drafting concise technical advice on all aspects of claims handling to include advice on indemnity, liability, quantum and causation issues, and claims resolution for strategy discussion with the Partner.
- Proactively identifying next steps required on matters, discussing those steps with the Partner and progressing the actions agreed.
- Interviewing witnesses and drafting statements.
- Liaising with parties involved in claims including the public sector insured, insurer, witnesses, experts and counsel, the court etc.
- Instructing counsel and experts on liability, quantum and causation
- Delivery of agreed performance targets and quality standards.
- Delegate assigned tasks for a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives.
- Maintaining case management systems with up to date management information for clients.
- Ensuring compliance with the SRA Standards & Regulations

The role would ideally be based in our Bristol office with the Partner but we are also open to applicants that can work from our Bolton office

**Experience, Skills and Qualifications**
- Experience of liability and quantum essential.
- Experience of personal injury in casualty claims preferred.
- Experience of working for public sector clients/their insurers would be helpful to understand their specific needs, knowledge of SLAs and MI requirements
- Critical thinking and quantum analysis experience required.
- Good telephone advocacy skills.
- Positive, confident and enthusiastic.
- Excellent listening, verbal and written communication skills including the ability to compose professional written communications.
- Writing with the appropriate level of empathy for the type of claim/recipient.
- Good advocacy skills.
- Excellent inter-personal and client care skills.
- Understanding of case law and litigation practice and process, and Court Practice Rules.
- Ability to plan and prioritise workloads, keep to deadlines and work under pressure.
- Excellent analytical skills and attention to detail.
- Ability to anticipate problems and identify solutions.
- Driven to achieve; to take development opportunities when they arise with a positive attitude.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- Confidence to take initiative to innovate and adapt to changing situations.
- Confidence to seek advice and guidance when dealing with new tasks.
- Ability to follow instruction and with attention to detail and to give clear instruction, direction and guidance to more junior members of the team.
- Ability to recognise when sensitivity and tact are required.
- Ability to effectively work within a team.
- Profici