Desktop Support

1 month ago

Edinburgh, United Kingdom Rockstar Games UK Full time

Job reference
- 5133681003_crt:1676977516690
- Company Name
- Rockstar Games UK
- Salary
- Competitive
- Location
- Edinburgh, United Kingdom
- Country
- United Kingdom
- Industry sector
- Customer Services
- Job start date
- ASAP
- Posted date
- 21/02/2023
- Experience Level
- Junior-Associate
- Job type
- Permanent | Full Time
- Remote / Hybrid
- No

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar North is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time permanent position based out of Rockstar's unique game development studio in the heart of Edinburgh.

**WHAT WE DO**
- We are a friendly, close-knit team who are part of the larger global R* IT family.
- We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
- Our main goal is to give the highest level of service to ensure mínimal downtime for the end user.
- We are process and procedure driven with an emphasis on accurate documentation.
- We work in a very fast paced environment with new challenges around every corner.
- We are always very security oriented with a drive for protecting company IP.
- We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

**RESPONSIBILITIES**
- Provide first and second-line technical support to a large game development team.
- Act as a key point of contact for technical knowledge and expertise.
- Help mentor, train and develop more junior members of the team.
- Demonstrate professionalism and support the company's goals and values
- Follow and adhere to processes and procedures whilst checking and advising where things can be improved upon.
- Communicate effectively with IT management and provide regular updates.
- Provide out of hours support when the need arises.
- Build, deploy and configure PC's and development consoles for new/existing employees.
- Install and upgrade software using Microsoft SCCM.
- Upgrade hardware and peripherals as required by the development teams.
- Active Directory - Managing Users, Computers, Groups and OU structures.
- Maintain asset inventory, including regular physical stock checks.
- Document and maintain accurate installation and procedure guides.
- Moving IT equipment to help with studio and team re-organisation.
- Procurement of all Hardware, software, peripherals, etc.
- IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.

**QUALIFICATIONS**
- 4 + year of professional System Administrator or equivalent experience.

**SKILLS**
- Expertise of Microsoft 10 and O365.
- Thorough understanding of Active Directory.
- Strong knowledge of SCCM.
- Powershell.
- Knowledge of Linux Ubuntu and Apple OSX.
- Familiarity of Monday or another industry standard management tool.
- Experience of project management.
- High-level problem-solving skills.
- Be proactive with problem solving skills.
- Manage competing priorities effectively ensuring that all relevant parties are informed of project status/changes.
- Experience with ServiceNow or some other ticketing system.
- Good understanding of gaming hardware.
- Ability to install, upgrade and maintain PC workstation hardware.
- Ability to work well within a team and use own initiative.
- Ability to learn quickly and demonstrate excellent problem skills.
- Ability to prioritise tasks.
- Ability to follow instruction and processes.
- Self-motivated and organised.
- Customer service focus.
- Willing to work additional hours to meet the demands of the role.
- Willing to be flexible with regards to shift patterns.
- On call to cover out of hours support for the studio at busy periods.

**PLUSES**
- Group policy.
- Knowledge of networking and cyber security.

**HOW TO APPLY**

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

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