Homeownership & Commercial Assets Administrator

6 months ago

Leeds, United Kingdom Yorkshire Housing Full time

Job Introduction
We’re looking for professional, accurate and efficient **Homeownership and Commercial Assets Administrator **to join our brilliant **Commercial Assets Team **on an 24 month fixed contract.** **You’ll be joining a driven and commercially focused team, who are passionate about delivering an excellent service for our customers. Are you interested yet?

**What we’re all about**

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.

We also manage a growing portfolio of Market Rent properties and Commercial Leases. As a **Homeownership and Commercial Assets Administrator** you’ll be responsible for providing essential support to the team letting our properties and ensuring that the data we hold on our commercial assets is well managed and processed accurately.

**What you’ll be doing**

Data management is a strong focus here, so you’ll be creating and maintaining accurate customer and property records, keeping detailed audits and producing information that is customer friendly.

Often you’ll be the first point of contact for customers, showing your passion for customer service.

Our shared mailboxes will be yours to manage, ensuring enquiries are picked up effectively and escalating where necessary, and also raising repairs when needed.

Supporting the Commercial Property Expert, you’ll be a pro at keeping accurate records, providing support and helping across the team, and of course you’ll be a great communicator.

As you can imagine the full role profile has lots more detail so please do check it out

The Homeownership and Commercial Assets teams are taking their service to the next level and this is a great opportunity to be part of the exciting journey It’s perfect for someone who enjoys change and wants to embrace their next challenge. Sounds familiar? We’d love to hear from you.

**What you’ll bring to the role**
- Being customer focused or as we say at YH “Customer Obsessed”.
- Proficient in the use of ICT systems and Microsoft packages including Word, Outlook, Excel and MS Teams.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Excellent attention to detail and able to present written and numerical information quickly and accurately.
- Able to adapt, being flexible to a changing and varied workload, whilst maintaining high standards of concentration and accuracy for routine tasks.
- Strong organisation and time management skills, with the ability to prioritise, manage your own workload and to meet deadlines.
- Ability to communicate effectively and network with people, providing clear information and building effective working relationships.
- Able to work to targets, internal policies, procedures and service development initiatives.
- Eagerness to develop own skills and adapt to change.
- Personal values and approach that align with YH’s values
- Ability to work flexibly in line with Hub, Home and Roam principles
- An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers and colleagues.

**It would be great if you had -**
- Housing experience
- Experience of using a Customer Relationship Management (CRM) system.
- Experience of using Orchard, specifically linked to data entry activities.
- Understanding of Leasehold, Market Rent, Affordable Home Ownership products

Experience of working a central team, supporting a team working remotely.

**What’s in it for you**

In return, we offer a salary of **£24,703.47 **per annum** for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At Yorkshire H, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

**So, now you’re really interested?

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