Service Supervisor
3 days ago
We currently have an excellent opportunity for a Service Supervisor to join our team. This is a great opportunity for a customer focused individual to join an exciting new shisha lounge.
As a service supervisor you will be responsible for:
- Serving food and beverages in a professional manner with high levels of customer service
- Setting and cleaning tables and service areas
- Dealing with customer complaints
- Checking with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escorting customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Informing customers of daily specials.
- Presenting menus to customers and answer questions about menu items, making recommendations upon request
- Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serving food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stocking service areas with supplies such as coffee, food, tableware, and linens
- Helping to run the administrative side of the lounge in the managers absence
- Being the first line of call for customer complaints or issues, and being able to de-escalate the situation efficiently leaving guests and staff happy
- Previous experience in catering hospitality, dining or bar environment
- Understanding of food hygiene and customer service
- The ability to accurately process information/merchandise through the Till system with a good standard of numeracy
- Excellent customer service skills
- First class communication skills and demonstrate accuracy and attention to detail
- The ability to demonstrate great team work
- The ability to organise and manage a small team to work efficiently and maintain high standards as expected
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £10.00-£11.50 per hour
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Portsmouth: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are there any days or times you are unavailable to work?
Work Location: One location
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