Part Time Administrator

2 months ago

Poole, United Kingdom Two Saints Full time

**Part time, 16 hours a week.**

**Bournemouth Housing First **supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.

Our team will be providing intensive, one to one support to enable clients to maintain their accommodation and achieve their goals.

You will provide administrative support and enable effective systems and procedures to be maintained in the efficient running of the service.

**MAIN RESPONSIBILITIES**
- To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies - in accordance with set processes
- To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property
- To manage, check, reconcile and report on petty cash and other finance balances held locally
- To check, reconcile and report on clients’ rent accounts (where required)
- To collate former clients' rent arrears, and produce reports to enable write offs (where required)
- To administer clients’ housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed (where required)
- To complete statutory and regulatory forms and provide data for management reporting
- To liaise with support workers regarding client matters
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation

**EXPERIENCE, QUALIFICATIONS/TRAINING, KNOWLEDGE AND SKILLS**

**ESSENTIAL CRITERIA**
- Good standard of general education to GCSE level in Maths and English
- Strong communication skills, both verbal and written
- Strong administration and organisational skills
- Competent in knowledge of Microsoft Office - Word, Excel, Outlook
- Customer service skills
- Good problem-solving skills
- Ability to manage and prioritise workload
- Ability to self-motivate as you will work on your own as well as in a team

**DESIRABLE CRITERIA**
- Typing or IT qualification (RSA, CLAIT, ECDL)
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of the support needs of people experiencing homelessness or those with complex needs

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

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