Customer Care Co-ordinator
3 weeks ago
Ford Windows Limited are recruiting for an experienced Customer Care Coordinator to work within our fast-paced installations department.
Salary will be between £19,000 and £25,000 plus bonus, dependant on skillset and experience. The hours required are 37.5 per week, Monday to Thursday 8am-4.30pm and Friday 8am - 1.30pm.
The role is full time, permanent and available immediately with the head office based in Sheffield.
**Role Details**:
- Book and schedule jobs in for completion within acceptable timeframes and feasibility. Ensure chargeable works are correctly logged for invoicing by the accounts team.
- Process paperwork submissions from the installation teams and engineers.
- Request further information from installation teams and engineers if clarification is required to escalate or progress any outstanding works.
- Review and determine works required with accuracy and thoroughness, ensuring works are correctly logged for action.
- Check all paperwork from previous working day is submitted and logged, action chase ups where required.
- Answer phone calls when required, provide updates and able to interrogate system to provide updates to customers who are requesting information.
- Capable of achieving daily targets as set by management.
Ford Windows was founded in 1976 and maintains successful partnerships with the UK’s major housebuilders earning the company a reputation as one of the industry’s leading manufacturer and installers of UPVC windows and Doors.
Interviews will be held within upcoming weeks.
**Strictly no agencies**
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have any previous experience in a similar role?
Work Location: In person
Reference ID: Site & Customer Care Co-ordinator
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