Id 726 - Business Support - Cafcass Cymru (North

4 weeks ago

Llandudno Junction, United Kingdom Welsh Government Full time

**Details**:
**Reference number**:

- 341263**Salary**:

- £23,258 - £26,901**Job grade**:

- Administrative Assistant- Team Support**Contract type**:

- Permanent**Business area**:

- WG - Health and Social Services**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Llandudno Junction, WrexhamAbout the job

**Job summary**:
Cafcass Cymru is a Division of the Health and Social Services Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.

Cafcass Cymru has 11 offices across Wales covered by five geographical operational areas. The five geographical areas are:

- North Wales
- South Wales
- Mid & West Wales
- South West Wales
- Gwent

This advert covers vacancies in the North Wales area (Llandudno Junction or Wrexham office).

The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.

These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.

This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives.

**Job description**:

- Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
- Deal with sensitive telephone discussions and reception queries with service users as required.
- Take responsibility for own data entry tasks, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS), reporting errors providing support and guidance to colleagues.
- To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
- Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
- To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials.
- The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden, DSE assessments.

**Person specification**:
Business Support staff within Cafcass Cymru provide a frontline service which operates from 9am to 5pm although flexibility of working hours is applicable according to business need.

Applications are welcomed from people with a diverse range of lived and professional experiences. Cafcass Cymru is actively committed to becoming an increasingly diverse organisation which meets the needs of a diverse range of service users. This is supported by a dynamic approach to learning and development. There are a number of Diversity networks which staff can participate in, which include The Minority Ethnic Staff Network, PRISM LGBTI+ network, and the Women Together network.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Leadership
- Managing a Quality Service
- Delivering at Pace

**Benefits**:
All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

- Civil Service Pension Scheme
- 31 days annual leave (pro-rated for part time)
- training and development opportunities
- Cycle2Work Scheme
- Smart Working flexible working arrangement

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:
**Number of Stages**:
**2 stage process**
Stage 1
Application Form
Stage 2
Interview

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must compl

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