Money Advice and Income Officer

**Money Advice and Income Officer**

Do you have experience within a debt recovery role or similar and have the ability to hold everyday conversations in Welsh? If so, read on to uncover an exciting career opportunity

Joining our progressive organisation with an inclusive culture, you will have the option for hybrid / flexible working, and will benefit from our full support to fulfil your personal development, with plenty of potential for career progression.

**Our Company**

North Wales Housing is a successful social enterprise providing homes and delivering services to over 2,700 households across North Wales. Development is core to our future visions, and we’ve committed to over 200 quality new homes by 2023.

Although the organisation is rapidly growing, our vision and values have always been about more than just bricks and mortar. We’re a regional market leader in providing housing and services to vulnerable people, and our tenants are at the heart of everything we do.

Our team of around 170 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

**The Package**
- Salary of £30,335
- Permanent contract, working 35 hours per week Monday to Friday, with some flexibility available with start and finish times
- Hybrid / flexible working options, enabling you to combine working from home and our offices in Llandudno Junction or Bangor as required
- Minimum of 25 days annual leave plus bank holidays
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme

**The Role - Money Advice and Income Officer**

Reporting to the Income Manager, you’ll maximise rental income by managing arrears cases within a designated geographical area. This will involve:

- Managing arrears cases, sundry tenant debt and rechargeable repairs recovery
- Recording accurate data on caseload outcomes, including income maximisation and debt management
- Providing the Income Manager with performance information relating to income collection and tenant engagement
- Negotiating payment arrangements for tenants
- Providing financial advice where needed, and referring tenants to money advice agencies as appropriate
- Updating the CRM system and tenant diaries
- Providing training for Income Officers regarding money advice activities

**Our Requirements - Money Advice and Income Officer**
- Experience gained within a debt recovery role or similar
- Experience of case management and advocate on behalf of low-income and otherwise vulnerable customers
- Good knowledge of welfare benefits systems
- Ability to hold everyday conversations in Welsh
- Good working knowledge of Microsoft Word, Excel and Outlook
- Excellent communication skills, with a confident and polite telephone manner
- Ability to solve problems, with a solutions-focused and can-do attitude

Although not essential, previous experience of working in a housing organisation, or the achievement of Level 3 Chartered Institute of Housing qualification, Level 3 certificate in advice and guidance, or equivalent would be highly advantageous.

**How to Apply**

Closing date: Monday 30th January 2023

Interview date: Friday 3rd February 2023

**Job Types**: Full-time, Permanent

**Salary**: £30,335.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Llandudno Junction, LL31 9HL

Reference ID: 5976