Service Concierge

5 months ago

Abingdon, United Kingdom Marshall Motor Group Full time

We are seeking a customer service focused Service Concierge to join Marshall’s Jaguar Land Rover Oxford and play a vital role in our day to day operations by managing the logistics of all customer cars on site. This customer facing role will provide assistance to our sales, parts and service operations.

We can offer a fantastic range of benefits in an environment, that offers _**career development where you will be given autonomy, support and a platform to succeed**_. These include:

- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Pension Scheme
- Employee wellbeing services
- Free life assurance equivalent to twice your salary
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal

**Responsibilities**
- Greeting customers as they enter the site and showing them where to place their vehicle before escorting them to the main building.
- Ensuring sufficient parking bays are available for customers coming on site by liaising with the technicians, service department and sales department.
- Being proactive in your management of the car park in order to avoid any logístical issues.
- Keeping the car park neat tidy and organised.
- You will be the first person our customers come into contact with on our site so it is imperative to make an excellent impression.
- Provide outstanding customer service when greeting customers.

**Required Skills and Experience**

You will have a full clean UK driving licence, with previous experience driving a long wheel base van. You will be able to demonstrate the following skills:

- A customer service focus with the ability to be the face of our business
- Strong organisation and time management skills to plan tasks and routes
- Excellent paperwork skills

We operate 141 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 34 counties in England.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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