Resolution Manager
2 weeks ago
**Role**: Resolution Manager (Insurance Claims / Insolvency)
**Salary**:£79k-£88k DOE + significant benefits package
**Location**: Hybrid (40% onsite) - Aldgate, London
If you are an experienced Insurance Resolution Manager (Insurance Claims) and come from a Regulatory background within claims and specific experience working with Insolvency Practitioners, then I have a new opportunity for you
In this position, you will directly support the Head of Resolution by managing complex issues & issue resolution as well as managing operational performance across the team.
**Required**:
- Experience of working within the financial services industry
- Extensive experience managing multiple teams within the financial services industry
- Previous Regulatory background experience
- Experience working closely with Insolvency Practitioners
- Experience in Issue and Risk management
- Experience in preparing reports to senior management highlighting options and recommendations
- Must have the ability to challenge constructively and effectively and to rise above the detail
- Strong commercial understanding and previous accountability for a budget
**Responsibilities**:
- Set and review performance standards in line with governance frameworks and scheme outcomes
- Ensure risk, critical models and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines
- Effectively lead the Resolution Team Managers which will include performance management (121's, Annual Performance Reviews), development of direct reports and ensure effective operating rhythm across the Resolution teams
- Own and deliver Continuous Improvement and act as Business Lead for transformation and change
- Own the Resolution Board and lead on the Resolution Board for failed firms ensuring the delivery of the strategy and ensuring processes are operationalised
- Accountable for the declaration of default for failed firms
- Develop medium term strategy for Resolution ensuring it aligns with scheme outcomes
- Effectively manage senior stakeholders ensuring the Resolution business area is visible and understood
- Own and manage the capacity plan and budgets for Resolution ensuring it is adaptable to respond to future requirements
- Responsible for all Default and related processes, ensuring the process of taking firms from pre-Default to Default Declared is managed smoothly from start to finish
- Ensure delivery of operational KPIs, quality and compliance measures
- Ensure the continuous identification and implementation of operational best practice through interaction with the wider team
- Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results e.g. business improvements, cost saving
**Search Terms**: Resolution Manager, Insurance Claims, Insolvency, Insolvency Practitioners, Bank of England, Complex Claims Management, Data and Insight Analysis, Insolvency Knowledge, Microsoft 365, Risk Identification & Management, SituationalDecision-Making, Technical Issues Resolution, Process Management, User Experience, Service Design, CX Design, Business Acumen, Digital Literacy, Change & Project Management, People Experience, Stakeholder Relationship Management, Strategy, Networking, Collaboration& Partnering, Coaching & Mentoring, Working Inclusively, Persuasion & Negotiation, Market & Regulatory Environment, Driving Performance, Team Building.
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