Vulnerable Customer Collections Specialist
3 weeks ago
Huntswood is looking for Vulnerable Customer Collections Specialist with experience dealing with extremely vulnerable customers to support a leading car finance provider in this 6-month contract. Working on a hybrid basis between the client's office in Oxfordand at home your role will be to take and make calls with vulnerable customers who are in financial difficulty and come up with a resolution that works for the customer and client.
**Location**: Oxford/WFH Hybrid
**Rate**:£250 a day
**Umbrella only recruitment** - This is only available to individuals working via an Umbrella company, we can assist you with this
**Start Date**:ASAP
**Shift**:Flexibility between 8am and 8pm Monday to Friday
**Duration**:6 months
**As a Vulnerable Customer Collections Specialist, you will**:
- Liaise via telephone and sensitive and vulnerable customers who are in financial difficulties
- Support the customers with their financial difficulties and come up with a resolution that works for both the customer and credit provider
- Take payments from customers and arrange suitable payment plans
**A Vulnerable Customer Collections Specialist will have**:
- Extensive experience in a telephony-based financial assistance or collections role, within financial services
- Proven experience liaising with vulnerable customers and an ability to handle complex issues
- A desire to help customers who need further support with their financial situation
- Experience taking payments and arranging suitable payment plans
- Flexibility to work shifts Monday to Friday 8am to 8pm
- A brilliant eye for detail
- Ability to navigate through a number of in-house databases
**About us**: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates,you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
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