Customer Service Advisor

6 days ago

Milton Keynes, United Kingdom Mears Group Full time

Annual salary: up to £21,067.67

Customer Service Advisor
- Full Time - Permanent - Up to £21,067.67 per annum, depending on experience_

Have you always wanted to work for a company that cares about their customer’s happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for you. We are searching for someone who is dedicated to helping customers while reaching their own career goals - could this be you?

Who are we?

Mears is one of the UK’s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their placemaking ambitions.

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

We are trusted to provide homes for some of the most vulnerable people in the UK on behalf of our partners and through our own landlord business and registered providers - Plexus and Omega Housing.

What we are looking for:
We are looking for an experienced Customer Service Advisor to join our rapidly expanding company on a permanent basis.

Within this role, you will respond to all calls and enquiries coming into the call centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls. You will be assisting tenants with queries regarding the repairs process, and working closely with the planning team to resolve problems.

It is desirable that you possess the following skills in order to be successful for this role:

- Experience within a customer service environment dealing with members of the public both face to face and through telephone.
- Experience working within an office environment or similar.
- Strong knowledge of all Windows based technology.
- You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

What's in for you?
- Competitive basic salary - Up to £21,067.67 per annum, depending on experience
- 25 days annual leave
- Company sick pay
- Cycle to work scheme
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.

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