See more Collapse

Service Delivery

4 weeks ago

York, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 263849**Salary**:

- £30,317 - £32,803- For details of our pay on appointment policy, please see below under the heading ‘Salary’.**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Property & Corporate Strategy**Type of role**:

- Operational Delivery
- Property
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- York or BeverleyAbout the job

**Job summary**:

- Could you be our new Facilities Management Operations Officer? Are you interested in a varied job? Are you a hardworking and an enthusiastic individual who can work well as a team while also maintaining the ability to work independently? This role, acting as the lead for Facilities Management on site while supporting the wider team could be what you are looking for.
- Defra Group Estates is responsible for providing fit for purpose and value-added estates and Facilities Management services to the Defra Group Network, particularly as government works towards ‘One Public Estate’.**Job description**:
This role provides a comprehensive, efficient and effective range of facilities services. It provides support to the FM team, our local site-based customers, and the wider property portfolio team to meet our corporate and environmental goals. It is a site-based role (York, YO1 7PX or Beverley, HU17 9JB) requiring travel to other sites in the hub.

**Key Responsibilities**:
This is a challenging role with priorities and tasks changing daily so the post holder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required.

The post holder will be required to:

- Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation.
- Plan, schedule and liaise with customers and competent Contractors to carry out both planned preventative maintenance and any resultant remedial works.
- Carry out compliance checks and health and safety walkarounds and ensure any follow up actions to compliance/action plans are completed and closed.
- Be Responsible for overseeing facilities management delivery including planned & reactive maintenance.
- Plan, schedule and liaise with all interested parties to carry out internal and external audits.
- Be a point of contact for customers and stakeholders; develop, build and maintain a good working relationship and reputation as a reliable source of informed knowledge and experience and taking responsibility for owning and resolving issues.
- Provide contract management support and assurance activity in relation to third party suppliers.
- Monitor sustainability initiatives and assist in planning, implementing and analysing statistics for reporting and to suggest options in order to drive efficiency improvements.
- Assist with researching, gathering and collating information to support business cases for capital and revenue projects.
- Act as the Client for projects, or work as a part of a team for larger more complex projects.
- Place and monitor orders with suppliers and contractors, contributing to budget forecasting.
- Deputise for the Facilities Team Leader in their absence.

**Person specification**:
Previous experience essential to the role:

- A Customer Service, Reception or Facilities Management related role.
- Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery.
- IT skills (Microsoft Office). The job holder will have to learn in-house systems.
- Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
- Maintaining good relationships with contractors, suppliers and other stakeholders.
- Supporting local project management.
- Providing a Helpdesk service to customers.

**Licences**:

- Full UK driving licence**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Working Together
- Communicating and Influencing
- Changing and Improving
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Government Property Profession Career Framework - Health & Safety, Compliance & Inclusion (Practitioner)

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will asse

We have other current jobs related to this field that you can find below

  • Service Delivery Specialist

    2 weeks ago

    York, United Kingdom Vismo Ltd Full time

    **Service Delivery Specialist within the Sales Team** Company Overview: Vismo, established in 2012 with offices in York, UK, and New Jersey, USA, is a leading provider of location monitoring and safety solutions. With a global presence, Vismo supports over 350 clients and protects more than 450,000 users worldwide. Vismo focus is on providing innovative...

  • Service Delivery Coordinator

    2 weeks ago

    York, United Kingdom Phoenix Software Full time

    The purpose of this role is to ensure that Phoenix Managed Service customers are satisfied with the services they have bought from Phoenix and that the technical delivery teams are performing to the agreed, contractual, and expected Service Levels. This role will support the wider IT services, Service Delivery and Customer Success team. The main...

  • Multi Drop Delivery Driver 7.5ton +

    3 weeks ago

    York, United Kingdom Miller food service Full time

    We are looking for 7.5ton and Class 2 Multi Drop Delivery Drivers for to join our expanding team. The work involves delivering Food/Beverages to our customer base, across the North of England. Based in Dunnington, York, you will work 5 days between Monday and Saturday, 44 hours per week. Proof of CPC, and 7.5 ton license will be required at interview, and...

  • Multi Drop Delivery Driver 7.5ton +

    2 weeks ago

    York, United Kingdom Miller food service Full time

    We are looking for 7.5ton and Class 2 Multi Drop Delivery Drivers for to join our expanding team. The work involves delivering Food/Beverages to our customer base, across the North of England. Based in Dunnington, York, you will work 5 days between Monday and Saturday, 44 hours per week. Proof of CPC, and 7.5 ton license will be required at interview, and...

  • Inbound Supply Coordinator

    3 weeks ago

    York, United Kingdom Randstad Delivery Full time

    Job Title: Inbound Supply Coordinator Location: York Reports to: York Factory Planning Lead Duration - 3-6 months Temp Position Overview: As an Inbound Supply Coordinator, you will play a crucial role in ensuring the seamless flow of materials to our York Factory. Your primary responsibility will be ordering inbound materials and managing supplier...

  • Service Delivery Team Leader

    1 week ago

    York, United Kingdom Hiscox Full time

    Job Type: Permanent Build a brilliant future with Hiscox The Service Delivery Team The Service Delivery (SD) team provides fast, reliable and accurate service through five key front and back office departments; PSC Broker Service, APC Service, Direct Commercial Service, Finance Operations and the UK Service Centre. The team is based in York. Our ambition...

  • Service Delivery Specialist

    3 weeks ago

    York, United Kingdom Vismo Ltd Full time

    **Service Delivery Specialist** **Do you have a passion for IT services? Do you enjoy providing first class customer service? If so we are looking for you.** Vismo supports organisations around the world, helping to remove the risks and concerns that go with managing a mobile workforce. Our goal is to improve the safety of teams by locating, educating and...

  • Inbound Supply Coordinator

    3 weeks ago

    York, United Kingdom Randstad Delivery Full time

    Job Title: Inbound Supply CoordinatorLocation: YorkReports to: York Factory Planning LeadDuration - 3-6 months TempPosition Overview:As an Inbound Supply Coordinator, you will play a crucial role in ensuring the seamless flow of materials to our York Factory. Your primary responsibility will be ordering inbound materials and managing supplier relationships...

  • Inbound Supply Coordinator

    2 weeks ago

    York, United Kingdom Randstad Delivery Full time

    Job Title: Inbound Supply CoordinatorLocation: YorkReports to: York Factory Planning Lead Duration - 3-6 months Temp Position Overview: As an Inbound Supply Coordinator, you will play a crucial role in ensuring the seamless flow of materials to our York Factory. Your primary responsibility will be ordering inbound materials and managing supplier...

  • Customer Service Delivery Lead

    3 weeks ago

    York, United Kingdom DJ Assembly Ltd Full time

    DJ Assembly Ltd, one of the UK’s leading providers of electronic manufacturing services is seeking to expand its team to manage the delivery of key service criteria to a major client account. **Salary - £26,000 - £30,000 P/A** **Key Responsibilities** - Daily order scheduling - Daily liaison calls with senior client management. - Provide production...

  • Head Of Customer Service Delivery

    2 weeks ago

    York, York City, United Kingdom LNER Full time

    Why LNER?We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more...

  • Delivery Driver for Independent Shop Deliveries

    2 days ago

    York, United Kingdom Mercers Foods Ltd Full time

    One day a week delivery driver required - THURSDAYS. If extremely busy sometimes an extra half day. Are you looking for a flexible part-time job that fits your schedule? Do you enjoy being on the road and providing excellent customer service? Join our dynamic team as a Part-Time Delivery Driver! **About Us**: Mercers is a leading manufacturer of Fine Food...

  • Delivery Driver

    3 weeks ago

    York, United Kingdom Clearwater People Solutions Full time

    Our client is a high-quality business solutions company seeking a Delivery Driver/Warehouse Operative to join their fast-growing company. The Delivery Driver/Warehouse Operative will be responsible for picking orders and wrapping equipment for safe delivery and driving the company van for customer deliveries or collections. **Responsibilities for the...

  • Approved Premises Probation Service Officer

    2 weeks ago

    York, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 347378**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...

  • Facilities Management Service Delivery and

    3 weeks ago

    York, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 345705**Salary**: - £39,439 - £43,569- National: £39,439 - £43,569 - For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business...

  • Inbound Supply Coordinator

    2 weeks ago

    York, United Kingdom Randstad Delivery (GBS) Remote Work Freelance Full time

    Job Title: Inbound Supply CoordinatorLocation: YorkReports to: York Factory Planning Lead Duration - 3-6 months Temp Position Overview: As an Inbound Supply Coordinator, you will play a crucial role in ensuring the seamless flow of materials to our York Factory. Your primary responsibility will be ordering inbound materials and managing supplier...

  • Delivery Driver

    3 weeks ago

    York, United Kingdom Euro Car Parts Full time

    **Delivery Driver - York** As a Delivery Driver for LKQ Euro Car Parts you will be responsible for maintaining our high standards, working as a member of a highly effective and efficient team and maximising customer focused excellence at every opportunity. Working as part of the branch team and reporting to the Driver Controller, this role will be focused...

  • Delivery Driver

    1 month ago

    York, United Kingdom Flow Group Careers Full time

    Self-employed Delivery Drivers -North Yorkshire- Excellent Earning Potential -Immediate Starts- Apply Today! We are looking forself-employed self-employed Delivery Driversto join our growing team.Our client is one of the UK's best-known parcel delivery companies based inYork Live in one of these locations? York Acomb Stamford...

  • Delivery Driver

    4 weeks ago

    York, United Kingdom Flow Group Careers Full time

    Self-employed Delivery Drivers -North Yorkshire- Excellent Earning Potential -Immediate Starts- Apply Today! We are looking forself-employed self-employed Delivery Driversto join our growing team.Our client is one of the UK's best-known parcel delivery companies based inYork Live in one of these locations? York Acomb Stamford...

  • Passenger Assist Service Delivery Manager

    1 month ago

    York, United Kingdom London North Eastern Railway (LNER) Full time

    Why LNER? We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.  Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...