Operations Coordinator
1 week ago
**Operations Coordinator | Letchworth | Permanent**
**Hours: 24 hours per week (+Bank Holidays)**
**Shifts: 07.00 - 20.00 (with 1 hour unpaid lunch), Saturday & Sunday + 6/8 Bank Holidays**
**Salary: £16.12 per hour**
**Benefits**:
- Competitive holiday allowance
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child start primary school & to attend colleage/university graduation ceremony
- Access to a Health and Wellness Programe
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a years service)
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.
**This is where you come in**
CitySprint have an exciting opportunity for an Operations Coordinator to join our Out of Hours Team Part Time on Weekends (Saturday & Sunday) & 6 out 8 Bank Holidays.
We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure an efficient Operation, resulting in excellent service for our customers and colleagues. In this role you will be building excellent working relationships with both staff and clients across the business and be the go to person for courier and suppliers questions and issues.
**Operation Coordinator Role Responsibilities**:
- Answer phone lines promptly and professionally
- Arrange relevant collections, transit routes and deliveries
- Input event tracking for all bookings and in-transit consignments taken
- Provide the Customer with updates on all exceptions or issues
- Provide quotes when requested to the relevant Customer
- Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate
- Excellent verbal and written communication
- Previous experience in an Operational or Customer Service environment
- Basic Computer Skills - full Microsoft Office Suite
- Previous experience using CityTrak and X-Despatch 3 desirable but not essential (full training will be provided)
If the Operations Coordinator role sounds perfect for you, we really want to hear from you
**_We do not require the assistance of agencies with this vacancy - thank you in advance._
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