Patient Administrator and Stock Controller

3 months ago

Birmingham, United Kingdom Newmedica Full time

**Patient Administrator and Stock Controller**

**Who are we?**

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work*. This is a global benchmark that recognises employers who create an outstanding employee experience.

**Role Overview**

Reporting to the Operations Manager as Patient Administrator/ Stock controller this is a dual role giving variety on a daily basis.

As a Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.

As stock controller you would a be responsible for ensuring that the service maintains the right level of clinical & non-clinical stock by working closely with the surgeons, Lead Theatre Practitioner, Operations manager, and Operational director. You will be placing orders and liaising externally with key suppliers to maintain good levels of stock and working closely with our central Newmedica procurement team. As a key member of the team, you will take regular stock levels of the business and look for financial opportunities to ensure that our service is cost effective.

You will have a friendly and accessible personal manner and be able to deliver an effective service to Newmedica Birmingham. You will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local ICB and the local Trust, and this post will be a pivotal part of that ongoing relationship.

**What skills and experience do I need?**

As you'd expect, we are looking for someone who has previously worked in a similar role. Your prior experience of administration and stock management will be vital alongside the following:

- Previous experience of stock management and purchasing in previous roles, with understanding good practice principles.
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisational skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of service needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Committed to delivery of consistently high standards of testing and administration.
- Previous healthcare administration is desirable, but not essential.

**What we're offering**
- A salary of £22,672 per annum.
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free

24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of

various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of

our patients
- A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity or to request a job description,

Applicants must have the right to work in the UK and a Disclosure and Barring Service

At Newmedica, we actively promote diversity and equal opportunities, and we are
committed to this in both the running of our services and how we recruit our staff. We
regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of
gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin

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