Receptionist

3 weeks ago


Gosport, United Kingdom Smile Dental Care Full time

Job description

Reception experience essential

Monday - 2 - 8

Tuesday 8 - 8

Wednesday 8 - 2

Friday 8 - 5.30

Saturday 8 - 2pm

The Receptionist is the first and last person the guest sees in the Practice, your welcome, appearance and friendliness can make all the difference to the patient.
- To meet and greet patients in a friendly and efficient manner and direct them to the appropriate area
- Deal politely and efficiently with all telephone calls into the practice, show discretion at all times especially when discussing anything private or sensitive with patients at the desk or on the telephone, adhering to GDPR
- Book in patients on the practice computer system ensuring we have the correct demographic details
- Ensure patients sign all necessary forms before leaving the practice
- Ensure any further bookings are made for the patient before they leave the practice
- Manage the public and reception areas and maintain these as welcoming, pleasing, tidy
and orderly areas, which is checked and maintained regularly throughout the day
- Anticipate patients’ anxieties and answer questions as appropriate
- Taking, recording & balancing payments.
- Liaise closely with the Dental staff throughout the day to ensure patients are seen promptly
- Effectively deal with any complaints or queries and try and resolve any issues quickly. Never argue with patients and seek immediate help if needed.
- Follow all practice policies and procedures, copies of which are available from your manager
- Read and follow the Practice Staff Handbook including all rules on client confidentiality
- Follow the procedure for reporting equipment failures or breakages.

**Job Types**: Part-time, Permanent
Part-time hours: 30- 38 per week

**Salary**: £10.42-£11.00 per hour

**Benefits**:

- Free parking
- On-site parking

Work Location: In person

Application deadline: 31/07/2023
Expected start date: 01/08/2023


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