Customer Services Representative

1 month ago


Basingstoke, United Kingdom Microsolve Electronics Recruitment Full time

Our client is a market leader in the design and manufacture of high-quality Electronics Interconnect Components and Systems. The same high standards of quality are rigorously maintained across all areas of the enterprise. Through refinements and continuous improvement, the latest automation and computing systems deliver the processes which support and service the customer from initial inquiry through the entire sales cycle into order delivery.

**PURPOSE of the role**
- First Point of contact for already existing or potential Customers in UK, Scandinavia, Baltic Area, France.
- Written and phone correspondence with Customers and external partners.
- Interface between customers and Organization (Logistics, Supply Chain, Product Management).
- Operating comparing the KPI Service Levels.
- Continuous Improvement of the Customer Service Processes.
- Data Maintenance in ERP and CRM Systems.
- Complaint Management.

**Essential Requirements**
- First Point of contact for already existing or potential Customers in UK, Scandinavia, Baltic Area, France.
- Written and phone correspondence with our customers and external partners.
- Interface between customers and Organization (Logistics, Supply Chain, Product Management).
- Operating comparing the KPI Service Levels.
- Continuous Improvement of the Customer Service Processes.
- Data Maintenance in ERP and CRM Systems.
- Complaint Management.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£50,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Basingstoke, RG21 5NE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- Customer Service/Support: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: NG/CSR001



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