![Coventry and Warwickshire Mind](https://media.trabajo.org/img/noimg.jpg)
Client Referral Advisor
3 months ago
**Job Title**: Client Referral Advisor Location: NHS Talking Therapies (IAPT), Coventry Salary: £22,816 per annum Hours: Full time 37.5 hours per week Key Responsibilities include: To be the first point of contact for the general public and health professionals and deal with them in a sensitive and professional manner maintaining confidentiality at all times. To manage the client journey from point of referral to booked assessment. On occasion it will be necessary to gather sensitive information from clients who may be very distressed and disclose potential risk to self or others. Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller.
To ensure that all relevant up to date client information is entered onto the appropriate database. This may include clinical information which will need to be recorded accurately and concisely. To ensure where appropriate processes are followed to book individuals into an assessment with a therapist. To take messages and ensuring these reach the appropriate member of staff using agreed procedures.
**Essential criteria include**: Excellent communication skills, both verbal and written. Excellent computer skills. Ability and experience of working with a wide range of people. Good time management & organisational skills.
Attention to detail at all times. Commitment to valuing fair access & diversity. Flexible approach to working. What We Can Offer You: The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees: Annual Leave 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
Wellbeing Day Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing. Life Insurance Policy All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75thbirthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. Are there any restrictions regarding your employment in the UK? E.g. do you require a work permit?
If yes please provide details. Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known. Do you hold a UK driving license?
We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.
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