Customer Resolution Advisor
3 weeks ago
We are recruiting for a **Customer Resolution Advisors** to join us at our Depot in **Nottingham **with an **immediate start **available. Shift patterns will include weekend working, carried out on a rota basis & working hours will be between 8am-6pm.
You will receive full on the job training & your salary will be **£21,861.84 + Company Benefits.**
**Key responsibilities will include**:
- Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer
**What we need from you**:
We are looking for people with exceptional customer service skills preferably from a call centre environment.
You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.
**Other key skills**:
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator
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