Motor Claims Advisor

4 weeks ago

Leicester, United Kingdom Hastings Direct Full time

**Location**:
We are passionate about providing a real work-life balance and therefore open to flexible working options. You can either be based at one of our friendly offices (Leicester or Bexhill-On-Sea) combined with partial working from home, or, be fully home based.
Hours: Your shift will consist of core hours, Monday to Friday (no weekends)
Start Date: 6th of March 2023
**The Role**:
It's a really exciting time to join us as we continue our Claims journey. The introduction of these roles will be absolutely vital in delivering the best outcomes for us and our customers. The new opportunities are designed to help provide a seamless and memorableexperience for our customers, and we firmly believe the customer experience is largely shaped when they first notify us of their claim. With this in mind, we are looking for experienced Claims Handlers who have the same passion we do for delivering outstandingcustomer service, along with the technical expertise to make early indemnity decisions at the point of registration. You will take personal ownership of the claims you register and proactively progress them.
**What will you be doing?**
- Making the right liability decision on every claim
- The handling and investigation of both first party and third party claims
- Identifying indemnity issues and managing resolution
- Identifying potential high value claims and carrying out initial investigations
- Proactively managing a portfolio of claims that you have registered
- Communicating clearly and effectively to customers including liability outcomes,
- Having difficult conversations with customers about liability decisions and preventing customer complaints
- Accurately logging motor claims, including setting clear expectations of the service journey with the customer as well as proactively gathering evidence to support the claim

**We're looking for people who have**:

- Previous motor claims handling experience (essential)
- Strong decision making and influencing skills
- Outstanding communication
- The drive to help and support our customer journey
- The ability to empathise with our customers and hold difficult conversations where needed

**Benefits for you**:
Competitive base salary of £25,200 with ongoing progression and clear development pathway
Up to 5% bonus earning potential
25 days holiday (plus bank holidays on top)
Pension match up to 10%
A friendly, dynamic and flexible environment
A business that rewards achievements and focuses on development
The ability to contribute towards real change in a supportive environment
Flexible benefits (including additional holiday buy/sell, healthcare and more)
Discounted Hastings Direct products
We have our own Inclusion Council, Wellbeing Committee and Employee Forum Representatives and we are pleased to be certified as a carbon neutral organisation

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