Client Relationship Executive

1 month ago


Birmingham, United Kingdom Make Agency Ltd Full time

Are you passionate about fostering meaningful client connections and driving exceptional experiences? Join our team as a Client Relationship Executive, where you'll play a pivotal role in building and maintaining strong client relationships. We're seeking an individual with excellent communication skills, a knack for problem-solving, and a dedication to delivering top-notch service.

**Duties**:

- Serve as the primary point of contact for customers, addressing their inquiries and concerns promptly and professionally
- Provide exceptional customer service, ensuring customer satisfaction and retention
- Handle a high volume of resolving issues and providing accurate information
- Maintain customer records and update relevant information in the company database
- Collaborate with cross-functional teams to address customer needs and resolve complex issues
- Identify opportunities to upsell or cross-sell products and services to customers

**Qualifications**:

- Previous experience in a customer service or sales role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Ability to work well under pressure and handle challenging situations with empathy and professionalism
- Strong organizational skills with the ability to prioritize tasks effectively
- Leadership qualities with the ability to work independently as well as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £25,767.77 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person



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