Administration Team Leader

3 weeks ago

Luton, United Kingdom The Housing Network Full time

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. And whether you need temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

**Operational Team Leader**

**Job Overview**:
The role is to operationally lead and organise the Luton based Maintenance Admin Team and to ensure the field-based functions and operations are effectively managed and to high standard.

**Responsibilities & Duties**

Reporting to the Head of Maintenance, the role requires leadership responsibility and organisational oversight of the Maintenance Admin Team and to the proactive development and mentoring of the Senior Maintenance Co-Ordinator.

**Duties**
- Oversee the day-to-day operations of the Maintenance Admin Team
- Carry out 1-2-1's and other HR Related tasks
- Overseeing the on boarding and induction of new staff and embedding them into the role
- Seek to develop and lead the organisational function of the Maintenance Admin Team
- Act as a point of referral and to collate information on any external issues/complaints received into Maintenance Admin Team for the Head of Maintenance
- Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
- Be an active change agent, seeking to support and promote a culture of continuous improvement

**Key Functions within Maintenance Admin Team**
- Overseeing and organising the efficient and effective management of maintenance and cleaning in all properties
- Proactively update and evolve with the Maintenance Admin Teams processes and procedures
- Providing daily/weekly detailed reports to the Head of Maintenance on voids, performance, KPI’s and any ongoing projects
- Organise the working functions of the Maintenance Admin Team to improve/enhance the outward performance of the team
- Work and support Landlord Services in returning keys to managing agents/landlords
- Overseeing the organisation of communal area refurbishment projects from within the Maintenance Admin Team

**Personal Characteristics**

**Skills**:
The role holder must have the following skills:

- Organisational skills within an admin team
- Be commercial; recognising the financial and operational limitations we operate within
- Ability to mentor others
- Confident communicator
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritize
- Able to work alone and part of a team

Knowledge

Knowledge of leading and organising an admin team is essential a knowledge of a maintenance is preferable but not essential

Behaviour
- A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- Keen to lead by example

We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

**This role is office based.**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£34,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 3 years (required)
- Management: 1 year (required)

Work Location: One location

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