Administration Team Leader

7 months ago

Luton, United Kingdom HCRG Care Group Full time

Job Introduction
Deliver work in line with key performance indicators laid out in the service specifications through supervision of the team to ensure smooth running of efficient services. Support the management team in ensuring tasks are completed on time and accurate reporting is possible.

You will be based at

Wigmore Lane Health Centre, Wigmore Lane, Luton, LU2 8BG

Main Responsibilities
**Finance & Stock**
- Fully understand the expectations set out within the stock and medicines management procedures, ensure other team members adhere to the requirements.
- Work with the designated Administrator and Physiotherapist to ensure a weekly stock check, ensuring stock efficiency is maximised.

**Activity, Workload & KPIs**
- Understand the KPI requirements and activity levels for the service, constantly striving to achieve these by providing support to the team.
- Manage the planning and upkeep of clinic schedules, understanding the activity requirements of the services and ensure these are added within reasonable timeframes.
- Liaise with the Clinical Lead to ensure clinics are blocked as necessary for training and supervision.

**IT Systems & Data Quality**
- Become a super user of clinical systems and participate in the training and ongoing support of other team members.
- Understand the basics of coding and reporting within SystmOne. Work with the General Manager to ensure templates and letters within the system are accurate and updated accordingly.

**HR related duties**:

- Observe team behaviours when dealing with patients and other external organisations.
- Work with the General Manager to ensure effective team working.
- Play a key role in the recruitment, induction, training, and ongoing support of new team members.
- Maintain the training matrix for the service, highlighting to staff any issues in relation to expiry of training.

**Essential**
- Ability to produce work of a high standard with attention to detail.
- Good working knowledge of SystmOne.
- Experience of working in a customer / patient focused environment.
- Ability to deal with confidential and sensitive information.
- Ability to produce work of a high standard with attention to detail.
- Administration experience
- Experience of leading a team
- Excellent communication and relationship skills.
- Ability to work without supervision.
- Highly organised with effective time management and prioritising skills.

**Desirable**
- Knowledge of the Musculoskeletal and Physiotherapy pathways.
- Supervisory / Team Lead Qualification.

About The Company

Package Description
As an **Administration Team Leader,** you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards**:with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

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