Head of Field Service Operations

2 weeks ago


West Midlands Region, United Kingdom Lord Search and Selection Full time

**Multi-Site - Installation, Repair & Maintenance**
**Electrical/Electronic products and Systems**
**c. £80,000 pa + Generous Car, Bonus & Benefits**
**Location - Flexible**
**Role**
Responsible for: developing and implementing the field service strategy that puts the customer at the forefront of everything they do, increases the level of customer service, increases the size and capability of the national field service team, whilst ensuringrealistic cost and performance objectives are met.
Key tasks will include: growing and developing the team, introducing technical, structural and cultural change, encouraging open communication, engagement and initiative and leading the team in the pursuit of greater operational performance.
**You**
- Experienced in leading, inspiring and developing mobile engineering teams
- An enthusiastic crusader for change, with the ability to influence and persuade at all levels
- Obsessed with delivering the highest levels of customer service
- A strategic thinker and strong communicator
- Personal credibility, vision, drive and enthusiasm
- Experience of electrical/electronic products and systems is preferable

**The Company**
A well established and profitable market leader in the design and manufacture of innovative Electrical/Electronic products and systems for a prestigious portfolio of large, national end-user customers.
Looking to appoint a high calibre, Field Service professional to lead, grow and develop their multi-site service capability during a period of exciting growth and change.
**To Apply



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