Head of Operations

2 months ago


West Midlands, United Kingdom South Staffordshire Plc Full time

Salary

Competitive plus benefits which include company car/cashback, life assurance, pension and employee discountsLocation

Nationwide responsibilities with reporting centre within MidlandsAbout the company

IWS Water Hygiene (WH), is part of SSI Services (UK) Ltd, a division of South Staffordshire Plc. IWS (WH) provides services in all aspects of water hygiene and legionella control including legionella risk assessments into the public sector, utility companies, industrial, commercial and retail customers.
IWS (WH) has offices throughout the UK and work is undertaken the length and breadth of the country. IWS (WH) is a successful, growing company that is looking for talented employees who want to work in an environment that is challenging and rewarding.
About the job

Head of Operations role has the responsibility of the creation and implementation of the operational strategy to drive and grow standard operational practice across all regions through the contribution of 6 reporting managers. Works closely with Sales to ensure both the sales and operational strategy are aligned to achieve budget and growth.
- Driving a safety-first culture, directing all operational activities across the organisation to achieve the budgeted P&L
- Ensure that each area office delivers profitable revenue and achieves all KPI’s, with specific focus to both performance at gross margin and regional profit targets.
- Developing, implementing and owning the operational strategy, as a key input into the businesses overall strategic targets and growth plans
- Recruit and retain the necessary resource to efficiently deliver agreed budgets and future strategies, supported by your HR business partner
- To manage area offices in growing their local sales through the development and implementation of targets, marketing and activity plans, all aligned to the plans developed by the Head of Business Development
- Ensuring each Regional Manager has regular review meetings with their staff measuring and taking actions to influence positive outcomes regarding KPI’s.
- To drive continuous improvement, implementing best practice in operational techniques along with IWS water Hygiene health & safety policy and procedures.

About the successful applicant
- A degree or equivalent and relevant professional qualifications.
- Experience in operations management within a service environment
- Knowledge of diverse functions and principles e.g. supply chain, customer service
- Be extremely commercial and financially astute - having a proven track record with full P&L accountability
- A proven track record of great customer and stakeholder management
- Proven ability to manage multiple contracts, with sound contractual knowledge and commercial acumen
- Great all round people skills

Closing date **27 February 2023


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