Collections Specialist

**Collections Specialist**
**Salary to £30,000 plus excellent benefits**
**Altrincham**

We are partnered with a growing organisation who operate within the Financial Services sector, based in Altrincham.

As part of the Collections Team, this **Collections Specialist** will be working with customers whose accounts have fallen into arrears. To manage inbound and outbound customer calls and to help them get back to their contractual arrangementsor to find a repayment option that fits their needs to help them to get back on track.

A prerequisite for the role is a positive mindset to deal with difficult customer circumstances as well as resilience and the motivation to drive for excellence.

Required skills -- Excellent communication skills
- Experience within a collections environment
- Assertive and confident with telecommunications
- Outstanding negotiation and influencing skills
- Results and target driven
- Ability to handle and diffuse challenging calls
- Empathising with people in difficult situations

If this role interests and you would like further information please drop your CV through the website and we can have a fuller conversation.