Customer Relations Agent

7 months ago


Paisley, United Kingdom Resolvecall Full time

**Customer Relations Agent**

**Based in Paisley**

**Salary: £20,670**

**Hours: Full Time 37.5 hours per week**

Due to our continued growth and success within the credit management industry we are looking for a customer relations agent to join our team. Resolvecall aims to help our clients within UK banking, utility, and consumer credit sectors by delivering customer solutions.

**Key Responsibilities**:

- Maintain the highest standards of professionalism ensuring all actions comply with company standards, relevant legislation, guidelines, and codes of practice.
- Converse by telephone with customers who are in debt to our clients, negotiating the right outcome for the customer, client, and our business on every call.
- Listen, understand, and assess each customer/client request before offering information and support in a calm, simple and professional manner always.
- Ensure all correspondence is processed and actioned within agreed SLA’s and in accordance with the companies CM’s Treating Customers Fairly policy.
- Capture and accurately record information on the companies CM’s systems as provided or discussed with customers and clients and actions taken.
- Achieve agreed performance and quality targets whilst maintaining regulatory and call monitoring standards.
- Have resilience, the confidence, and the interpersonal skills to negotiate and challenge the way we do things to achieve the best result for the business.
- Attend and participate in regular training and refresher sessions to retain the skills and knowledge to carry out the role effectively and take ownership of performance and self-development.
- Coaching and development of team members
- Identifying, understanding, and logging complaints in line with regulatory and client expectation.
- Carrying out impartial and thorough complaint investigations.
- Prepare and submit reports to clients as required.

**To be successful in this role you should have the following skills**:

- Excellent organisational skills, with the ability to prioritise effectively and stay focused under pressure
- High level of attention to detail
- Excellent communication skills, both written and verbal
- Excellent computing skills
- Excellent listening skills
- Team Player
- Self-motivation with the ability to work to tight deadlines
- Professional and approachable manner always
- Positive attitude
- The ability to think outside the box

We are looking for a result driven task oriented individual, collections experience is desirable but not essential.

Please be in touch with the recruitment team on 0141 243 4851 with any questions.

**Job Types**: Full-time, Permanent

**Salary**: £20,670.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Paisley, PA1 1EA: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Paisley, United Kingdom Resolvecall Full time

    **Customer Relations Agent** **Based in Paisley** **Salary: £20,670** **Hours: Full Time 37.5 hours per week** Due to our continued growth and success within the credit management industry we are looking for a customer relations agent to join our team. Resolvecall aims to help our clients within UK banking, utility, and consumer credit sectors by...


  • Paisley, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: My client is looking for a Export Customer Service Agent to cover maternity leave, this placement is expected to last approximately 12 month This position is working for one of the Worlds largest freight forwarding companies Applicants must have excellent Customer Service skills and Admin experience Salary £21000 -...

  • Viewing Agent

    6 months ago


    Paisley, United Kingdom Allen & Harris Estate Agents Full time

    Benefits: Uncapped Commission - Career Progression We’re looking for a highly motivated **Viewing Agent** to complement our fantastic residential sales team in branch in **Paisley**. **Additional hours may be required**, so flexibility is important. Typical working hours below - Sunday - off - Monday - off - Tuesday 10am - 6pm - Wednesday 10am - 6pm -...

  • Estate Agent

    6 months ago


    Paisley, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **Allen & Harris,** part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Paisley**. **A quick look at the role** In this role you will be helping people find their dream home by...

  • Field Agent

    7 months ago


    Paisley, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Paisley and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want to...

  • Estate Agent

    7 months ago


    Paisley, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression_ We’re looking for a highly motivated **Sales Consultant **to complement our fantastic residential sales team in **Paisley**_._ **Why join us as a Sales Consultant?** - Industry leading **training and development**: - Demonstrable **career **ladder - **Supportive **and rewarding environment - Compete for top...


  • Paisley, Renfrewshire, United Kingdom Resolvecall Limited Full time

    We are looking for a Call Centre Support Agent to join our team at Resolvecall Limited. As a key member of our customer service unit, you will be responsible for interacting with customers over the phone to offer financial solutions.The estimated salary for this role is £22,526.89 per year, with opportunities for bonuses and career growth. You will receive...


  • Paisley, Renfrewshire, United Kingdom Resolvecall Limited Full time

    About the CompanyAt Resolvecall Limited, we pride ourselves on maintaining a supportive and energetic work environment that encourages professional growth. Our team is committed to ensuring every customer receives the necessary help and support, and we believe that our Customer Service Agents play a crucial role in achieving this goal.BenefitsCompetitive...


  • Paisley, United Kingdom Resolvecall Full time

    **Customer Service Representative** We have an exciting opportunity for you to join our team! As a Customer Service Agent your role is to engage with customers over the telephone to provide financial solutions for those that find themselves in financial difficulty. With the use of your excellent communication and active listening skills you will provide...


  • Paisley, United Kingdom Novax Recruitment Ltd Full time

    **Job Title: Debt Recovery Field Agent** **Location: Paisley** **Salary: £29,000 - £32,000 OTE** **A job with the perfect work-life / home-life balance!** **The Role** On a daily basis you will be driving to people's homes to discuss and make payment arrangements with arrears customers. Customer service is key to the success of this role. **The...


  • Paisley, United Kingdom Novax Recruitment Ltd Full time

    **Job Title**: Debt Recovery Field Agent **Location**: Paisley **Salary**: £31,000 - £34,000 OTE A job with the perfect work-life / home-life balance! The Role On a daily basis you will be driving to people's homes to discuss and make payment arrangements with arrears customers. Customer service is key to the success of this role. The Company They...


  • Paisley, Renfrewshire, United Kingdom CV-Library Full time

    Customer Service Representative - Paisley Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Paisley, Scotland.As a Field Agent, your primary responsibility will be to visit customers' homes to discuss their outstanding debts and negotiate payment arrangements. You will work closely with clients to understand...

  • Debt Recovery Agent

    7 months ago


    Paisley, United Kingdom MADE Employment Full time

    Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Benefits: Monthly incentive, Company Vehicle, Pension scheme, All IT equipment provided and the tools to do the job, Mobile phone, Company car with fuel cards, Employee Assistance Scheme, Shift...

  • Lettings Negotiator

    6 months ago


    Paisley, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent **to join as a **Lettings Negotiator **to complement our fantastic residential Lettings team in **Paisley **working in our well known **Slater Hogg & Howison **estate agency. **What's in it for you as our Estate Agent /** **Lettings Negotiator?** - Industry...

  • Lettings Negotiator

    7 months ago


    Paisley, United Kingdom Connells Group Full time

    OTE: £22,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent **to join as a **Lettings Negotiator **to complement our fantastic residential Lettings team in **Paisley **working in our well known** Slater Hogg & Howison **estate agency. **What's in it for you as our Estate Agent /** **Lettings Negotiator?** -...

  • Telesales Agent

    6 months ago


    Paisley, United Kingdom MK Recruit Full time

    Overview: **Duties**: - Conduct outbound calls to potential customers - Present and promote products or services over the phone - Set appointments for sales representatives - Document and update customer records using Salesforce or similar software - Meet and exceed sales quotas - Communicate product features effectively **Requirements**: - Proven...


  • Paisley, United Kingdom Trade Team Recruitment Full time

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company covering Paisley This is a full-time, permanent position with no agency probation period! **About you**: - Be reliable and organized. - Looking for a new challenge. - Happy to work outdoors and travel around the area. - Have a professional manner. - Able to use...


  • Paisley, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **16 **hours a week in our outlet at **Lonend, Paisley**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option...


  • Paisley, United Kingdom Thermo Fisher Scientific Full time

    The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth. A Day in the Life: Provide professional communication...


  • Paisley, United Kingdom Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...