Customer Relations Agent

3 months ago

Paisley, United Kingdom Resolvecall Full time

**Customer Relations Agent**

**Based in Paisley**

**Salary: £20,670**

**Hours: Full Time 37.5 hours per week**

Due to our continued growth and success within the credit management industry we are looking for a customer relations agent to join our team. Resolvecall aims to help our clients within UK banking, utility, and consumer credit sectors by delivering customer solutions.

**Key Responsibilities**:

- Maintain the highest standards of professionalism ensuring all actions comply with company standards, relevant legislation, guidelines, and codes of practice.
- Converse by telephone with customers who are in debt to our clients, negotiating the right outcome for the customer, client, and our business on every call.
- Listen, understand, and assess each customer/client request before offering information and support in a calm, simple and professional manner always.
- Ensure all correspondence is processed and actioned within agreed SLA’s and in accordance with the companies CM’s Treating Customers Fairly policy.
- Capture and accurately record information on the companies CM’s systems as provided or discussed with customers and clients and actions taken.
- Achieve agreed performance and quality targets whilst maintaining regulatory and call monitoring standards.
- Have resilience, the confidence, and the interpersonal skills to negotiate and challenge the way we do things to achieve the best result for the business.
- Attend and participate in regular training and refresher sessions to retain the skills and knowledge to carry out the role effectively and take ownership of performance and self-development.
- Coaching and development of team members
- Identifying, understanding, and logging complaints in line with regulatory and client expectation.
- Carrying out impartial and thorough complaint investigations.
- Prepare and submit reports to clients as required.

**To be successful in this role you should have the following skills**:

- Excellent organisational skills, with the ability to prioritise effectively and stay focused under pressure
- High level of attention to detail
- Excellent communication skills, both written and verbal
- Excellent computing skills
- Excellent listening skills
- Team Player
- Self-motivation with the ability to work to tight deadlines
- Professional and approachable manner always
- Positive attitude
- The ability to think outside the box

We are looking for a result driven task oriented individual, collections experience is desirable but not essential.

Please be in touch with the recruitment team on 0141 243 4851 with any questions.

**Job Types**: Full-time, Permanent

**Salary**: £20,670.00 per year

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you able to commute to Paisley for this role?

Work Location: In person

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