Shift Supervisor

2 weeks ago

Doncaster, United Kingdom Toby Carvery Full time

**JOB DESCRIPTION - SHIFT SUPERVISOR**

**JOB PURPOSE**

Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the
General Manager’s absence.

**DUTIES & RESPONSIBILITIES**

**1. An outstanding Team Member**

Deliver excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest / occasion
- Serving and presenting all our food and drink products perfectly - product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and resolving complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return

Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times.

Keep up to date with current promotions and new products.

Maintain personal knowledge by completing training, eLearning and workbooks.

Always adhere to brand standards, licensing law and all company policies & procedures.

Carry out management team requests and brand instructions.

Take an active part in team meetings.

**2. A great Shift Supervisor**

On the General Manager’s days off:
Allocate shift job roles and duties.

Complete shift buzz briefs and debriefs to communicate sales and guest experience targets and results.

Ensure the kitchen and guest service teams communicate and work well together to ensure great guest service.

Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes. Ensure daily and weekly cleaning tasks are completed.

Provide direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service.

**JOB DESCRIPTION - SHIFT SUPERVISOR**

**DUTIES & RESPONSIBILITIES CONTINUED**

Complete new team member job role training using STAR and complete training reviews.

Ensure the team complete all appropriate company documentation, due diligence and key tasks every shift.

Complete cellar management duties including care of cask ales and line cleaning.

Maintain accurate stock control, including ordering, delivery checks and line checks.

Keep wastage to a minimum by ensuring the team follow brand standards. Ensure wastage is recorded correctly.

Deal with deliveries and report any loss or damages to the General Manager.

Responsible for accurate cash management and cash / business security.

Complete business opening and closing routines.

Complete business admin as required by the manager.

**COMPETENCIES & BEHAVIOURS**

**Guest Obsessed**

Acts with the guest in mind and goes the extra mile.

**Win With Our People**

A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.

**Drive for Results**

Driven to exceed business targets for self and team balancing the need for results and quality standards.

**Communicating with Clarity**

Communicates clearly and articulately and adapts communication style to suit their audience.

**Handling Pressure & Problems**

Operates well under pressure, using initiative and remaining positive when confronted with problems.

**Job Types**: Permanent, Part-time, Apprenticeship, Full-time

**Salary**: £10.92 per hour

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Doncaster: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 2 years (required)

Work Location: In person

  • Shift Supervisor

    2 weeks ago

    Doncaster, United Kingdom Orb Recruitment Full time

    ORB Recruitment have a fantastic opportunity for Shift Supervisor to work with our client who specialises in the recycling of metals, with work taking place in Balby Doncaster, DN4 Job Specification for Shift Supervisor: Providing leadership and set high expectations to staff on site Monitoring, controlling and optimizing activities across the site...

  • Shift Supervisor

    3 weeks ago

    Doncaster, United Kingdom Orb Recruitment Full time

    ORB Recruitment have a fantastic opportunity for Shift Supervisor to work with our client who specialises in the recycling of metals, with work taking place in Balby Doncaster, DN4 Job Specification for Shift Supervisor: Providing leadership and set high expectations to staff on siteMonitoring, controlling and optimizing activities across the site...

  • Shift Supervisor

    3 weeks ago

    Doncaster, United Kingdom Orb Recruitment Full time

    ORB Recruitment have a fantastic opportunity for Shift Supervisor to work with our client who specialises in the recycling of metals, with work taking place in Balby Doncaster, DN4Job Specification for Shift Supervisor:Providing leadership and set high expectations to staff on siteMonitoring, controlling and optimizing activities across the site including...

  • Production Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Elevation Recruitment Group Full time

    Elevation Engineering and Manufacturing are delighted to be working with a manufacturer based in South Yorkshire to recruit a Production Shift Supervisor to join their facility. The Production Shift Supervisor role will report into the Operations Manager and Production Manager and it will supervise all aspects of production to ensure the construction high...

  • Production Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Groups Engineering & Manufacturing division are recruiting for an experienced process and people orientated Production Shift Supervisor based in Doncaster. The company is a fast-paced and high-performing bespoke manufacturer that operates a 2 shift system. This role will be to manage the afternoon shift Monday to Thursday with a day...

  • Production Shift Supervisor

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Elevation Recruitment Group Full time

    Elevation Engineering and Manufacturing are delighted to be working with a manufacturer based in South Yorkshire to recruit a Production Shift Supervisor to join their facility.The Production Shift Supervisor role will report into the Operations Manager and Production Manager and it will supervise all aspects of production to ensure the construction high...

  • Shift Supervisor

    1 week ago

    Doncaster, United Kingdom Orb Recruitment Careers Full time

    ORB Recruitmenthave a fantastic opportunity forShift Supervisorto work with our client who specialises in the recycling of metals, with work taking place inBalby Doncaster, DN4Job Specification for Shift Supervisor:Providing leadership and set high expectations to staff on siteMonitoring, controlling and optimizing activities across the site including plant...

  • Supervisor / Shift Leader

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Excel Resourcing Full time

    Night Shift Supervisor - Doncaster We are seeking a dynamic and experience Night Shift Supervisor to Join existing team. As the Night Shift Supervisor, you will pay a crucial role in leading the night operation, ensuring efficiency, safety, and quality throughout the shift. Ensure compliance with the company's Health, Safety and Environmental rules and...

  • Shift Supervisor

    3 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    2 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    2 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Toby Carvery Full time

    **JOB DESCRIPTION - SHIFT SUPERVISOR** **JOB PURPOSE** Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General...

  • Night Shift Supervisor

    1 month ago

    Doncaster, United Kingdom Excel Resourcing Full time

    Night Shift Supervisor – Doncaster Job Description: We are seeking a dynamic and experience Night Shift Supervisor to Join existing team. As the Night Shift Supervisor, you will pay a crucial role in leading the night operation, ensuring efficiency, safety, and quality throughout the shift. The Position: * Providing strong leadership and set high...

  • Night Shift Supervisor

    1 month ago

    Doncaster, United Kingdom Excel Resourcing Full time

    Night Shift Supervisor - Doncaster Job Description: We are seeking a dynamic and experience Night Shift Supervisor to Join existing team. As the Night Shift Supervisor, you will pay a crucial role in leading the night operation, ensuring efficiency, safety, and quality throughout the shift. The Position: * Providing strong leadership and set high...

  • Night Shift Supervisor

    4 weeks ago

    Doncaster, United Kingdom Excel Resourcing Full time

    Night Shift Supervisor – Doncaster Job Description: We are seeking a dynamic and experience Night Shift Supervisor to Join existing team. As the Night Shift Supervisor, you will pay a crucial role in leading the night operation, ensuring efficiency, safety, and quality throughout the shift. The Position: * Providing strong leadership and set high...

  • Night Shift Supervisor

    5 days ago

    Doncaster, United Kingdom Excel Resourcing Full time

    Night Shift Supervisor – Doncaster Job Description: We are seeking a dynamic and experience Night Shift Supervisor to Join existing team. As the Night Shift Supervisor, you will pay a crucial role in leading the night operation, ensuring efficiency, safety, and quality throughout the shift. The Position: * Providing strong leadership and set high...

  • Production Shift Supervisor

    3 weeks ago

    Doncaster, United Kingdom Travail Employment Group Ltd Full time

    Doncaster - up to £37k doe - Mon-Fri Days A fantastic opportunity for H&S orientated Production Supervisor in a thriving local manufacturer with solid growth plans. This is a technical role most suited to a leader from within the joinery industry who understands production methods, putting H&S at the forefront of business **Duties of the Production Shift...