Account Manager

2 days ago


Southam, United Kingdom SF Recruitment Full time

SF Recruitment are working with a business based in Southam who are recruiting for an experienced Account Manager to join the team of 9
£25,000 rising to £28,000 after probation
The role will include
- Managing a customer base to maximise sales of premium, house brands (Company controlled secondary brands within the UK) and budget product.
- Developing close relationships with these customers enabling grater influence on the customer purchase
- To give technical advice on the product
- To advise customers of short or late deliveries
- Work within the team to support each other in maximising sales and customer service
- To be able to identify potential new business either with existing customers or new business
- To manage the customer database and identify declining customer sales and units
- To manage customers credit limits and debts
- To help manage the customers transactional websites, Social Media pages, Google My Business
- To supply market information about competitors to the Company Management
- Very occasionally attend shows to promote the brands
- Dealing with inbound sales enquiries, processing orders, chasing deliveries
The person
- To be comfortable talking on the phone, with a diverse range of personnel from Business Owners, Directors, Managers, Accounts and fitters
- Good IT skills. Keyboard skills will be a given, the advantage of having a good knowledge of Excel, DocuSign, and experience in transactional websites
- To be able to work within the team to the benefit of all
- Quick customer service in answering calls, enquiries and processing orders
- Good listening skills, empathy with customer
- A resilient personality, to be able to deal with occasional difficult customer calls
Compensation package
- The role is office based but some flexibility will be given to occasional home working where necessary
- Monday - Friday 8.30 - 17.30 30 minutes lunch break, 1 in 4 Saturday 8.30-12.30 which can be done at home once full training has been done
- 25 days holiday plus bank holidays
- Salary start £25,000 rising to £28,000 on successful completion of the 6 month probationary period


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