Senior Claims Executive
3 weeks ago
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.
To manage a caseload of Professional Indemnity claims for a variety of different professions. There may be involvement in D&O, cyber and Financial Institutions claims in the future. Working to ensure a high level of support for clients and insurers. To obtain the best possible claims settlements for clients as speedily as possible, providing continued support and servicing. As a senior member of the team the ability provide technical expertise and advice as is vital. The role will encompass supporting and supervising more junior members of a growing team.
Key Responsibilities / Accountabilities
- Handling a wide variety of claims including complex and high value matters. This may include attending client meetings and supporting clients at mediations and trials, etc.
- Produces articles and other Thought Leadership pieces on relevant topics of interest to our client base
- Ensure that clients, producing brokers and insurers are kept fully informed of developments relating to notifications and claims
- Takes responsibility for supporting and supervising more junior members of the team
- Prepares correspondence for clients and producing brokers, in order to inform decision making
- Provides assistance on specific accounts and undertakes administrative duties associated with these accounts
- Sets up new notifications/claims on relevant systems ensuring information is accurate and enables effective processing and tracking etc
- Undertakes prompt and accurate processing of collections, fee payments and other relevant data/ information on company systems in order to support high levels of client service and enable completion of internal processes
- Maintains accurate paper and electronic files, updating system records as appropriate
- Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements
- Meets all competency requirements by undertaking training and following agreed principles policies, processes and procedures
- Develops strong relationships with internal stakeholders and external contacts to ensure service delivery best meets expectations and is compliant
- Regularly meets with brokers and underwriters in order to actively build relationships and ensure ongoing dialogue
- Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are undertaken effectively
Skills and abilities needed to perform role
- Team player. Able to work closely with others and support more junior members of the team
- Good level of numeracy and literacy
- Good level of communication and interpersonal skills including, written, verbal and face to face
- Highly organised, with good planning skills
- Able to work to flexibly to achieve tight deadlines/targets
- Negotiation and influencing skills
- Able to build sustainable relationships
- Able to be proactive and work on own initiative
- Resilient and calm under pressure
- Commercial acumen
Knowledge and Experience
- Relevant claims experience/experience of working within an insurance and client-facing environment
- Experience of a high pressure, multi-task environment
- Good understanding general principles of insurance
- The ability to analyse complex policy coverage issues and advise clients accordingly
- Understanding of company objectives and how own role contributes to these
- Knowledge of the claims process
Professional Qualifications
- A levels minimum (or equivalent) qualification is desirable
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test)
- Working towards or has attained ACII
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over mor
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