Housing Assistant London South West

2 weeks ago

South West, United Kingdom L&Q Full time

**Contract Type: Permanent**

**Location: Garratt Lane, Wandsworth**

**Persona: Agile**

**Salary: £24,212 per annum + £1,300 Essential Car User Allowance per annum**

**Interviews will be held on: To be confirmed via Microsoft Teams**

***

Would you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

As the Housing Assistant, you’ll Support the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents. Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support. You will respond to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues. You will be expected to provide cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.

To be successful in this role, you should be good at building relationships with people and be able to communicate well with colleagues and residents. You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.

You’ll have excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. You must have a commitment to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. You’ll have a can-do attitude and be motivated by keeping promises to residents. You must be organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

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