Customer Service/sales Assistant

4 months ago


Liverpool, United Kingdom Tout's Company Full time

Note: This role is for our **Liverpool** Branch.

We are looking for a Customer Service Representative with 1-2 years experience in a Client-Facing role.

We are looking to quickly transition someone from the entry-level to a Trainer role to assist new start orientations, compliance, and territory management to support the team ASAP.

**Responsibilities**:

- Update, renew, or create new accounts for potential customers.
- Opening/closing customer accounts while recording information for clients.
- Provide accurate information about products and services.
- Maintain customer records in an organised manner.
- Follow up with customers to ensure their satisfaction.
- Support the sales team by providing solutions and ideas.
- Maintaining customer records and updating account information.

**Requirements**:

- Excellent communication skills.
- Written, verbal and listening.
- People-oriented.
- Self-motivated.
- Detail oriented.
- Proactive in problem solving.
- Dedicated to customer service.

**Salary**: £20,803.00-£22,102.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Liverpool, L3 6AL: reliably commute or plan to relocate before starting work (required)

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- B2B sales: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person


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