Ict Client Support Officer

3 weeks ago


Hounslow, United Kingdom Adecco Full time

Client

Local Authority in Hounslow

Job Title

ICT Client support officer

Pay Rate

£12.47 an hour PAYE

Hours

36 Hours a week (Mon-Fri)

Duration

3 Month Initial Contract(Possibility of extension)

Location

Hounslow House,TW3 3EB(5 days a week in the office)

Description

ROLE PURPOSE:
Work as part of the ICT Client Support Officers supporting the delivery of effective and efficient ICT client support functions, including all remote sites.

**KEY ACCOUNTABILITIES**:

- To work effectively as part of the Council's Chief Executive Directorate, delivering corporate objectives through the work of ICT.
- To promote a philosophy of putting service user needs first at every opportunity and to put in place management arrangements that work to action this;
- To work with other officers across the organisation to ensure services are integrated at the point of delivery and to identify new opportunities for business efficiencies;
- Support organisational change ensuring the appropriate systems of performance and development, communications, equality measures, monitoring and review are in place;
- To adhere to the Council's Staff and Customer Charters.
- To assist in the conduct of elections when required to do so.
- Service desk - support the delivery a customer focussed and easily accessible client support desk function (telephone support, service desk tickets, remote site support, preparing equipment and user setups);
- Resolve support tickets to customer satisfaction within the conditions and timescales set out in service level and operating level agreements.

KNOWLEDGE AND EXPERIENCE:
- A keen interest in ICT and commitment to develop knowledge in your own time and whilst at work.
- Working knowledge and experience of working in a ICT team;
- Working knowledge of local government and the services provided;
- A working knowledge and experience of setting up and configuring Android and iOS devices and Laptops.
- A working knowledge and experience of creating user accounts of various types and decommissioning user accounts.
- A basic knowledge of networking.
- A working knowledge and experience of issuing equipment to customers, recording details appropriately.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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