Customer Support Representative

4 weeks ago


Leeds, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy helping others and have excellent communication skills.

**Responsibilities**:

- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Enter customer data and update account information in the system
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products and services to customers when appropriate
- Communicate effectively with customers via various face to face channels
- Analyze customer needs and provide appropriate solutions or recommendations
- Collaborate with other team members to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service or support role is preferred
- Strong data entry skills with attention to detail
- Bilingual or multilingual abilities, particularly in English, are a plus
- Excellent verbal and written communication skills in English
- Ability to handle difficult or irate customers with professionalism and empathy

**Job Types**: Full-time, Permanent

Pay: From £25,721.20 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/05/2024



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