Customer Service Advisor

7 months ago

Basingstoke, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Service Advisor (Drivetech)

**Location**: Basingstoke **(Hybrid working, requirement to be in the office 2 days a week)**

**Salary**: £22,322

**Contract**: Full time - permanent, 36.25 hours per week

**Hours**: Shifts between Monday to Friday 7.30am-6:15pm, Weekends 8am-3pm

**Do you get a kick out of solving problems?**

**Are you energized by speaking to customers?***

**Well then, we just might make your day***

You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time. You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA. Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

Drivetech is a UK leader in the delivery of police-referred driver offender course, with improvements in road safety and people safety at it’s core. We help our delegates to make better, and safer driving decisions.

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service.
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

**We’re looking for someone to become**:

- **A problem solver**:you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

**Additional Information**:
**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 25 days annual leave
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksave pension scheme with up to 7% employer contribution

Plus, so much more

**The Recruitment Process**

No CV, no problem

**Your interview**

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones**

From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress, where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

  • Customer Service Advisor

    1 day ago

    Basingstoke, United Kingdom Jago Consultants Ltd Full time

    We are working with a Car Main Dealership in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join there friendly team. No Automotive experience necessary. Strong Customer Service background essential! Job Role - Motor Vehicle Customer Service Advisor Salary - 23k basic / OTE is 28k - 30k Monday to Friday 8am...

  • Customer Service Advisor

    3 weeks ago

    Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Advisor Pertemps are currently recruiting for multiple Customer Service Advisors to join a leading distribution business in Basingstoke. Our client are looking for resilient, bubbly individuals who thrive in a fast-paced environment and passionate about delivering excellent service. Responsibilities as a Customer Service Advisor: - Handle...

  • Customer Service Advisor

    3 months ago

    Basingstoke, United Kingdom CV-Library Full time

    Customer Service Advisor Pertemps are currently recruiting for multiple Customer Service Advisors to join a leading distribution business in Basingstoke. Our client are looking for resilient, bubbly individuals who thrive in a fast-paced environment and passionate about delivering excellent service. Responsibilities as a Customer Service Advisor: - Handle...

  • Customer Services Advisor

    23 hours ago

    Basingstoke, United Kingdom Wote Street People Full time

    **Salary**:£22,000 - £26,000 per annum **Location**:Basingstoke, RG24 8PE **Working Hours**:37 hours per week. 09:00 am - 17:30 pm, Monday to Friday, Office based only **Move Manager / Customer services Advisor **JOB PURPOSE**: You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers. **Move Manager /...

  • Customer Service Advisor

    7 months ago

    Basingstoke, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Workplace Services team based in Basingstoke **Location**: Basingstoke, Office based **Contract**: Permanent, part time - Saturday and Sunday 6am to 6pm **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the Workplace Services team, supporting them duties...

  • Customer Service Advisor

    2 days ago

    Basingstoke, United Kingdom Search Consultancy Full time

    **Customer Service Advisor: £23,000 - £25,000** **Senior Advisor: £25,000 - £30,000** **hybrid working** 2/3 days split or full time office based which ever is preferred, **34 days annual leave**, life insurance 4x salary, bupa healthcare, excellent pension contributions, **progression opportunities.** Full time, part-time option will be considered...

  • Customer Service Advisor

    3 months ago

    Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdvisorPertemps are currently recruiting for multiple Customer Service Advisors to join a leading distribution business in Basingstoke. Our client are looking for resilient, bubbly individuals who thrive in a fast-paced environment and passionate about delivering excellent service.Responsibilities as a Customer Service Advisor:- Handle and...

  • Customer Service Advisor

    7 months ago

    Basingstoke, United Kingdom Kier Group Full time

    We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke. **Location**: Basingstoke - On site **Contract**: Full Time, Permanent **Responsibilities** As a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the...

  • Customer Service Advisor

    21 hours ago

    Basingstoke, United Kingdom Personnel Selection Associates Limited Full time

    Personnel Selection are recruiting for a Customer Service Advisor to work in a vibrant team in Basingstoke. The role will involve assisting in the achievement of National Account sales, profit and customer service targets through individual and team KPIs and to deliver outstanding customer service at all times ensuring each customer experience is...

  • Customer Service Advisor

    6 months ago

    Basingstoke, United Kingdom Fix Auto UK Full time

    At Fix Auto Basingstoke, we pride ourselves in delivering right first-time repair solutions that include value, service, speed and quality for our customers. We currently have a vacancy for an experienced Customer Service Advisor. Hours - Fulltime: Monday - Friday 8am - 5pm, Saturday Morning Rota - have a driven 'can do' attitude - have a good eye for...

  • Customer Service Advisor

    6 months ago

    Basingstoke, United Kingdom Sovereign Housing Full time

    **What is a Customer **Service** Advisor **at** Sovereign?** Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support and you will be owning and resolving their queries. Our current positions are for full time Customer Service Advisors...

  • Customer Service Advisor

    2 days ago

    Basingstoke, United Kingdom Priority Recruitment services Full time

    **Sales Advisor - Self Storage Salary £21-21.5K + OTE £21.6K - £24.4K Basingstoke**We are partnered with an exciting nationwide **Self Storage** organisation with a market-leading proposition, looking to strengthen their team. Our client is a well-established and rapidly expanding business looking to recruit **Permanent Sales Advisors.**This is an...

  • Customer Service Advisor

    6 months ago

    Basingstoke, United Kingdom Fix Auto UK Full time

    At Fix Auto Basingstoke, we pride ourselves in delivering right first-time accident repair solutions that include value, service, speed and quality for our customers. We currently have a vacancy for a Customer Service Advisor. Hours - Fulltime: Monday - Friday 8am - 5pm, plus Saturday Morning Rota 8.00 to Noon - have a driven 'can do' attitude - have a good...

  • Customer Service/sales Advisor

    2 days ago

    Basingstoke, United Kingdom Index Recruitment Ltd Full time

    Our client is seeking professional, ambitious, career minded individuals to join their busy, friendly team in Basingstoke. You will be responsible for providing clients with an excellent and efficient service, responding quickly and effectively to client requests relating to their insurance and business needs both face to face and over the...

  • Customer Service Advisor

    10 hours ago

    Basingstoke, Hampshire, United Kingdom Metro Bank Plc Full time

    At Metro Bank Plc, we pride ourselves on being the face of customer service. As a Customer Service Advisor, you will be at the forefront of interacting with our valued customers, providing exceptional service and offering personalized products to meet their needs.The ideal candidate will have excellent communication skills, a proactive approach, and a strong...

  • Customer Service Advisors

    4 weeks ago

    Basingstoke, United Kingdom Tulip Recruitment Full time

    Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be...

  • Customer Service Advisors

    2 months ago

    Basingstoke, United Kingdom CV-Library Full time

    Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be...

  • Customer Service Advisors

    2 weeks ago

    Basingstoke, United Kingdom Tulip Recruitment Full time

    Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.This is a full time office based role working Monday to Friday. For the first 6 months, you will be...

  • Customer Service Advisor

    7 months ago

    Basingstoke, United Kingdom Momentum Security Recruitment Full time

    **Customer Service Advisor** **Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.** **Salary: £10.97** Role: Temporary / Full Time Hours: 9am - 5:30pm (Monday to Friday). 37.5 hours per week. - Do you thrive in a busy and varied customer focused role?_ This is a rewarding role in a supportive and quality focused...

  • Customer Service Advisor Automotive

    2 days ago

    Basingstoke, United Kingdom Harwoods Group Full time

    JOB PURPOSE The role of the Service Advisor is to: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. - Be a knowledgeable and supportive point of contact for customers requiring servicing...