Debt Administrator and Administrative Support

3 weeks ago


Dorchester, United Kingdom Citizens Advice Central Dorset Full time

Citizens Advice Central Dorset is a volunteer based local charity that supports people whoever they are, with the problems that they face. Last year we helped 7,468 clients with 22,518 issues. In doing so we helped people gain over £4 million in benefits claimed and debts written off.

The Debt Administrator will be a key member of the team, who understands the debt processes (with training if required), manages the administrative requirements of dealing with debt paperwork from clients and creditors, carries out regular risk assessments when handling documents, sets up and maintains files and checklists, and keeps oversight of dates and deadlines. They will liaise frequently with the caseworker (paid or volunteer) who retains overall control of the case, the advice given, options presented to the client, and the actions taken. This role is for 8 hours per week and would be office based in Dorchester.

The Administrative Support Assistant will be organised, efficient and motivated to ensure the smooth running of the organisation. Building on existing processes and procedures, the role will be to support the administration of the trustee board and the offices across Central Dorset Citizens Advice. They will be confident with a wide range of ICT and administrative procedures and have a good understanding of administrative processes. This role is for 14 hours per week and would be suitable for hybrid working, although to note there would be a requirement to work occasional evenings.

This could be an individual role or part of a Job share

**Closing Date: 1pm Thursday 25th May 2023**

**Job Type**: Part-time
Part-time hours: 22 per week

**Salary**: £10.46 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Dorchester

Application deadline: 25/05/2023
Reference ID: DAAS/CACD/0523


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