Cardiac Suite Booking Co-ordinator

2 weeks ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

To be responsible for the management and delivering of an efficient booking service for the Cardiac Suite.

Identify the need for extra capacity, communicating this to the Cardiac Suite Manager and working with the wider team to identify this capacity.

To produce clinic letters and documents using the Electronic Patient Record system.

To respond efficiently and effectively to telephone queries from patients and other health care professionals.

To work independently, prioritising and managing own workload quickly and accurately to respond to the needs of the department.

To be a proactive member of the wider Cardiology multi-disciplinary team (MDT) and working together to achieve high standards of patient care.

Covering other administrative duties as required
- Ensuring all examinations are booked in accordance with their priority level in a timely fashion
- Provide a contact and liaison point for written and telephone enquiries on behalf of the Cardiac Suite, from patients, GP’s, nursing staff and other departments within the trust, using judgement to establish the priority of the contact.
- Communicating directly with patients and GP’s with regards to appointments and related information to ensure a rapid and responsive service.
- Using the Electronic Patient Record and cardiology CVIS system to input and retrieve patient information. Placing patients on appropriate treatment plans.
- Liaising with medical records to retrieve all patient notes in a timely fashion.
- Maintain waiting lists and report to the Cardiac Suite Manager.
- Audio-typing Cardiac Suite letters from Bighand dictations.
- Check own work to ensure data quality standards are adhered to.
- Maintain close working relationships with the Cardiac Suite Manager, nursing team, consultant cardiologists and wider Cardiology MDT.
- Comply with the requirements of the Data Protection Act, Access to Health records Act and all legislation relating to confidentiality.
- Work as a team and assist colleagues in providing cover for the work of absent clerical colleagues.
- To respect and value the diversity of our patients, their relatives, carers and staff by committing to address the needs and expectations of the diverse communities we serve.

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Please see attached Job description and person specification for full details of roles and responsibilities.

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