Client Service Executive

3 weeks ago


Liverpool, United Kingdom Reed Legal Full time

Reed are delighted to be working with one of the UK’s leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions.

The reason for the Service Review Executive role is to provide service excellence in the handling and management of regulated complaints handling within the business.

**Key duties**:

- To receive, log and handle complaints in compliance with our policy, procedure, and service standards
- To provide excellent service throughout the complaint handling journey both verbally and written
- Maintain a professional, calm, and objective manner when interacting with any stakeholders.
- Work in collaboration with the legal team to facilitate accurate and transparent complaint handling
- To ensure all system processes are followed end to end for accurate RCA and MI
- To produce management information reports summarising activity and remediation
- Liaise with colleagues in a professional and collaborative manner

**Experience**:

- A level of legal claims experience and of working in a professional services environment
- Experienced in complaint handling and customer service best practice standards
- Excellent interpersonal and communication skills
- Experience of working in client facing roles with supporting systems and processes
- Ability to work independently and as part of a team.

**Salary: £26000 - £29,000 minimum 2 days from office**

**Hours: 37 hours Monday - Thursday 9am - 5.30pm | Friday 9am - 5pm can be flexible**

**Benefits -**
- Medicash (after 1 month’s service)
- Flexible Working (dependant on the role requirements)
- Tunnel tag (Liverpool to Wirral commuters)
- Pension Scheme
- Death in Service

The firm prides themselves in providing a positive working environment where staff can work together towards success. They understand that success as a business depends on the success of their people, and that is why they have established an environmentwhere all their employees feel valued and able to perform at their best.


  • Client Care Executive

    1 month ago


    Liverpool, United Kingdom Block Recruit Full time

    **Client Care Executive** **Salary**: £27,000 - £30,000 Monday-Friday Office Based We are currently looking for an **experienced **Client Care Exec on behalf of our luxury client to provide comprehensive Property and Tenancy Management. This role will require you to act as a key contact for our developments, and is a great opportunity to work for one of...


  • Liverpool, United Kingdom Communications and Solutions Partners Group Full time

    As a Client Relationship Executive, you will be the bridge between our company and our clients, responsible for managing and enhancing client relationships. **Duties**: - Serve as the main point of contact for customers, providing excellent customer service and resolving any issues or concerns - Build and maintain strong relationships with customers,...


  • Liverpool, United Kingdom Block Recruit Full time

    **Client Relationship Executive** **Salary**: £27,000 - £30,000 Monday-Friday Office Based We are currently looking for an **experienced **Client Care Exec on behalf of our luxury property client to provide comprehensive support for existing and new clients, and is a great opportunity to work for one of the UK's largest privately owned real estate...


  • Liverpool, United Kingdom SaccoMann Full time

    Well-established, independent law firm looking to recruit an experienced Private Client Legal Executive to join their Liverpool offices. Sacco Mann has been instructed on a Private Client Legal Executive role within a reputable legal practice that can offer their employees a competitive salary for the area, generous annual leave and flexible working...


  • Liverpool, United Kingdom Client Full time

    Field Based Electrical Engineer (Switchgear)Liverpool (Commutable from Manchester, Stoke-on-Trent, Wrexham, Warrington, Bolton & Surrounding Areas)£35,000 - £45,000 + Bonus & Overtime (10K -15K)Are you an electrical engineer / electrician from an industrial background? Looking for technical training on switchgear and transformers, progression...


  • Liverpool, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Executive** **Duties**: - Provide exceptional customer service to clients in person - Up sell products and services to maximize sales opportunities - Analyse customer needs and recommend appropriate solutions - Handle and resolve customer complaints or issues in a professional and timely manner - Build and maintain relationships with new...

  • Plumbing Assessor

    1 day ago


    Liverpool, United Kingdom Client Remote Work Freelance Full time

    Plumbing Assessor Liverpool £25 - £35 per hour - Umbrella Company3-Month Contract 37.5 HoursAre you an experienced Plumbing & Heating Assessor who is looking to work in an environment where staff are recognised for their efforts and have fantastic development opportunities?On offer is a unique chance to work for a leading, well-established, respectable...


  • Liverpool, United Kingdom Aspion Full time

    Milk Education Do you possess strong customer service and communication skills, and would like to start a new career with a thriving education recruiter? Milk Education is an eco-friendly supply agency providing quality, TAs and support staff to schools across the UK. Milk_education.... you might see some office dogs! You'll be sourcing top-quality...


  • Liverpool, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Client Representative. As a Client Representative, you will be responsible for analyzing client needs, providing exceptional customer service, and ensuring client satisfaction. This is an excellent opportunity to work in the financial services industry and contribute to...


  • Liverpool, United Kingdom Alfred H Knight Group Full time

    **WHAT IS ON OFFER** AHK is looking for a Client Services Coordinator to join our team based in Liverpool. Client Services Coordinators are responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a...


  • Liverpool, United Kingdom Alfred H Knight Group Full time

    **WHAT IS ON OFFER** Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool. Client Services Coordinators are responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with...


  • Liverpool, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer...


  • Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Client Services Administrator role paying £22k for financial services specialist in Liverpool **Your new company** You will be working on a permanent basis for a leading specialist financial services organisation in the heart of Liverpool. **Your new role** Your role as Client Services Administrator will see you supporting a variety of individuals...


  • Liverpool, United Kingdom Creative Resource Full time

    We’re helping a growing mid-sized Marketing Agency to fill a newly created Client Services Director role, as they look to push their growth forward. Our Client This agency are doing very well, no debt and very sound financially. They have doubled in size over the last 5 years and have a 3 year growth plan to double in size again. They currently work...


  • Liverpool, United Kingdom Marshall Moore Ltd Full time

    **Company Benefits**: - Study support for relevant qualifications, including salary increases when exams are passed - Private Medical Insurance - Brand new city centre offices - Vibrant culture **Responsibilities**: - Speak to clients to provide initial guidance with regards to their wealth - Handle technical queries - Liaise with financial advisors,...


  • Liverpool, United Kingdom Evelyn Partners Group Full time

    Evelyn Partners is the UK’s leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. Join us on...


  • Liverpool, United Kingdom Marshall Moore Full time

    **Are you looking for a role in a well-established company?** **Look no further! We are currently recruiting for an Investment Client Services Representative to join a reputable Liverpool based firm on a permanent basis. This is predominantly a phone based role, and it's a fantastic opportunity for an experiencedfinancial services professional to thrive in...

  • Sales Executive

    1 week ago


    Liverpool, United Kingdom KPI People Ltd Full time

    Sales Executive - Liverpool  - Basic Salary £20,000 - OTE £45,000 (uncapped)  - 5 Day Working Week - Company Car -    Our client, a busy franchised car dealership, in Liverpool have the requirement for an experienced Sales Executive to join their established and high performing sales team. Car Sales Executive Responsibilities   As a Sales...

  • Sales Executive

    1 week ago


    Liverpool, United Kingdom KPI People Ltd Full time

    Sales Executive - Liverpool  - Basic Salary £20,000 - OTE £45,000 (uncapped)  - 5 Day Working Week - Company Car -    Our client, a busy franchised car dealership, in Liverpool have the requirement for an experienced Sales Executive to join their established and high performing sales team. Car Sales Executive Responsibilities   As a...


  • Liverpool, Liverpool, United Kingdom Simpson Judge Ltd Full time

    ROLE: Private Client Solicitor NQ - 4 PQESALARY: DOELOCATION: Merseyside - Newton Le Willows HYBRID 2 Days a Week Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.A well estblished regional law firm is looking for a motivated Private Client Solicitor to join their busy team in Merseyside....