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Distribution Coordinator
4 months ago
Salary: £24k per year
Reference: DC04
Distribution Coordinator - £24,000 - London / Remote
The Role
As a Distribution Coordinator you will be responsible for processing wholesale sales orders, related returns and handling of related customer queries. You will also ensure prompt and accurate processing of customer orders and the timely resolution of any and all customer queries arising from these orders.
This is a remote position with 1 day per week at the office, post probationary period completion.
This is an initial 6-month temporary contract (with scope for temp to perm).
Key Responsibilities:
The key responsibilities of a Distribution Coordinator include, but are not limited to:
Receiving and processing customer orders accurately, promptly and in line with, pricing, agreed MoQs and expiry. Once internal review of stock availability is completed, release of these orders to the relevant warehouse for picking and dispatch.
Communicating any rejected (non-supplied) lines to the customer within 24h of order receipt
With support from the Team Leader, liaise with 3PL partner to ensure orders can be processed smoothly and in line with the SLA and to gain any information needed to respond to customer queries.
Receiving and processing customer claims in a timely manner and arranging uplift where necessary to ensure these claims are completed within 10 days of receipt, adhering to the current approval matrix in place.
Responding to and resolving any request for pricing credit/ debit within five working days, adhering to the approval matrix in place.
Setting up new customer accounts.
Dealing with all customer queries and complaints in a professional and positive manner, logging these into the complaints system and liaising as necessary to get these closed out as soon as possible
The Company
Kent Pharma Limited is a leading sales & marketing distributor of branded generic and generic medicines both within the UK and internationally - delivering solutions that make a difference to Patient Care within the UK over the past 3 decades.
The Person
The key skills and qualities of a Distribution Coordinator are:
GCSE English, Maths to Grade C or above.
Ability to plan work across a series of deliverables and close out within expected timelines.
High standard of attention to detail.
Experience with use of SAP.
Solid understanding of the generic pharmaceutical business.
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