Housing Support Worker

7 months ago

Colwyn Bay, United Kingdom Enhanced Healthcare Solutions Ltd Alabaré Christian Care and Support Full time

_**Job Summary**:_

This position calls for a flexible approach and will involve assisting the Manager and Senior Support Worker to develop innovative and effective practice relating to team building, service user involvement, key working and outcome monitoring as required internally and by the funders to support veterans to lead fulfilling and independent lives. You will be working across both three different sites which include our Colwyn Bay and Llandudno Junction premises.
- **Key performance objectives**:_
- To directly provide support for veterans so they may work toward maximising their independence.
- Work as part of a team being responsible to your Line Manager for the well being of service users, all other staff and volunteers
- Collate information as required to enable accurate reporting on performance against internal/external targets and outcomes
- Ensure veterans are fully involved at all levels in the running of the project

**Responsibilities**:

- **Service delivery**:_
- To take an active role in delivering the routine daily duties of the project.
- To carry out person centered key-working especially need/risk assessment and goal orientated support planning
- To carry out and the referral and eviction processes
- To be committed to keeping abreast of the requirements of relevant initiatives including those relevant to veterans
- **Finance**:_
- Ensure that veterans are in receipt of appropriate benefits and access all statutory and charitable support.
- Ensure rent payments are kept up to date and accurately reported to veterans, your manager and the Finance department and the rent arrears procedure is followed
- Ensure all financial procedures are adhered to
- Encourage local fundraising
- **Quality Assurance**:_
- To assist in the monitoring and assessment of service delivery.
- To assist the Manager in ensuring that the project meets all requirements in line with current legislation.
- To assist in reviewing and updating Policies and Procedures to ensure continuous development and improvement.
- Work closely with your Line Manager to refer residents to outside agencies as appropriate to their needs working closely with those agencies in line with best practice.
- **Personal Development**:_
- To take responsibility for ensuring one continues to remain up-to-date with best practice and undertake any additional training as required.
- **Health and Safety**:_
- Ensure active compliance with Health and Safety, Fire and other statutory legislation.
- **Other**:_
- Support the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions.
- We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role.
- To adhere to the list of general duties contained within the staff handbook
- **Person specification**:_
- **Education/Qualifications**:_

To hold a relevant qualification or be committed to personal

development through training leading to NVQ accreditation or equivalent
- **Knowledge/Work Experience**:_

Experience of working in the supported housing sector.

Experience of the key working system

Knowledge of supervising staff

Experience of managing own professional boundaries and confidentiality.

Good working knowledge of the welfare benefits system.

Knowledge of Health and Safety Legislation and related issues.

Experience of working effectively with petty cash and financial procedures.

A good understanding of service lifestyles

Knowledge of Supporting People Framework

Knowledge and understanding of the voluntary sector
- **Skills**:_

Ability to work autonomously and use own initiative

Organised and able to manage time and prioritise workloads

Ability to engage with Veterans who have complex needs and challenging behaviour

Basic admin and IT skills including word processing and the ability to input information into a database

Ability to be a good team player

Have good communication skills, both oral and written

Ability to work well under pressure and crisis manage

Have good interpersonal skills to develop and maintain effective working relationships with service users, team

members and external agencies

The ability to involve veterans in improving services.

Experience of working

objectively with veterans who have past and present addictions to alcohol or drugs illicit/prescribed

Experience of working objectively with clients who have mental health issues
- **Personal Attributes**:_

Commitment to the empowerment of vulnerable people

Enthusiasm for, and commitment to, excellent service delivery

Approachable and resilient

Sense of humour

Empathy with homeless vulnerable veterans
- **General**:_

Full driving licence and use of vehicle desirable

Able to work flexibly and to occasionally work unsociable hours

**Job Types**: Full-time, Temp to perm

**Salary**: £10.18-£10.42 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour

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