Sales Support Assistant

2 months ago

Tamworth, United Kingdom PI-KEM Full time

Are you looking for a new customer facing role that uses your excellent phone engagement skills and allows you to speak to people throughout the global technology and science community?

We are proud of the Company we have built together, and continue to grow, and there’s now an exciting opportunity for you to join us.

We are an award winning Company who specialise in the global sale of Scientific Equipment and Advanced Materials. We are a friendly, focused team who are passionate about providing an excellent standard of customer service and developing new business. Due to continued year on year growth we're recruiting for an additional member of our Energy Research and Material Processing team. We are a friendly, hard-working team who are passionate about providing an excellent standard of customer service and developing new business.

Would you like to join us? You will need a well-organised approach to work and be happy to use your own initiative as well as being an integral part of your team. After training you may be asked to work hybridly; 4 days in office and 1 day working from home so will need a quiet secure place to work.

As part of the Energy Research and Material Processing team you will work closely with our Business Development Managers; you will be the first point of contact for our equipment customers - providing sales support, customer service, generating quotations, and contacting customers to understand their requirements. A significant amount of your time will be spent calling or video conferencing with customers and suppliers, both UK and overseas, to understand their requirements, progress quotations, and ensure we have regular contact with our client base.#

You will perform a variety of tasks using Microsoft packages, Sage 200 and Sage CRM and work closely with other members of our team, our suppliers and most importantly our customers.

**Key Responsibilities**:

- _**Customer Engagement**:_ Including providing quotes, receiving and processing orders, responding to enquiries, after-sales contact.
- _**New Business Development**:_ Reaching out to new and existing customers, onboarding new companies and contacts.
- _**Market Awareness**:_ Provide background information and research updates.
- _**BDM PA**:_ Ensure your Business Development Manager has all resources to ensure they are organised and tasks are prioritised to maximise sales revenue.
- _**Team Support**:_ Share knowledge and provide cover for colleagues.

**Person Specification**:

- Excellent communicator
- A collaborative worker
- Focused on gaining sales
- Motivated self-starter, with a positive, professional attitude,
- Strong work ethic, and takes pride in the work they do
- Strong organisational skills
- Our core values are Inquisitiveness, Pride and Accountability

**Experience**:

- Administration in an outbound sales environment: 2 years (preferred)
- Proficiency in MS Office (must)
- SageCRM and Sage200 (preferred)
- Second language (preferred)

**Key Additional Benefits**:

- 28 days holiday (equivalent for hours) plus additional paid Christmas Shutdown and Birthday Leave
- Car Parking on site.
- EAP
- Company with strong sustainability and equity ethics
- Accident cover
- Quarterly bonus based on gross margin achieved by product groups (after 3 months)
- Access to regular CPD
- One hours paid break per day

**Working Hours**:
**35 hours per week (includes breaks)**
- Monday to Thursday 8.30am - 4.00pm
- Friday 8.30am - 1.30pm

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00-£25,500.00 per year

**Benefits**:

- Additional leave
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Experience**:

- Sales administration: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Tamworth

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