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Luxury Sales Associate

3 months ago

London, United Kingdom Baudoin and Lange Full time

**Luxury Sales Associate & Client Ambassador - London Luxury Flagship store**

**A little bit about us**

Have you always wanted to work for a fast-pace world-renowned luxury brand that operates in the 21st century and is growing faster than ever?

At Baudoin and Lange we have captured the height of luxury footwear and approach this with our very fast-pace scale-up culture - a London atelier & office, our global flagship stores (London, NYC), our own factories, and a driven, positive, close-knit team. All this, while selling to over 100 countries via our own e-commerce platform and over 70 international department stores.
- How did we do it?_

Two words - quality & speed. Spearheaded by our supremely comfortable and versatile category-defining loafers, we have created a product line worshipped by first time and fifteenth time customers alike. This has catapulted us into major publications and ensured tremendous growth... We don't plan on stopping anytime soon and need the right person to join us on the journey

If you strive for anything less than the very best, you should stop reading now, but if not, this might be the perfect opportunity you were looking for

**The Big Opportunity**

We are looking for retail ambassadors who can communicate passionately about the Baudoin and Lange brand and provide visitors of our Flagship store in Mayfair, London with an amazing try-on experience.

This position will be based in the iconic Burlington Arcade, in Mayfair. Your primary work location will be on the sales floor of London’s Historical Landmark, this area is a major tourist destination and a vibrant, multicultural gathering place in Central London.

This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Retail ambassador, but as a true personal ‘advisor’- someone who is seeking to grow their career in the luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As we value forward thinking individuals, we welcome someone who is eager to contribute their creativity and skill set to continue to the success and strong heritage of the brand.

In order to be successful in this role you must be someone who has experience working in a luxury or high-end retail environment or has a strong history involving customer service, dealing with a diverse and elevated clientele. Someone who is motivated to continuously improve personal performance, works well in a team setting, possesses elevated interpersonal skills and the curiosity to discover and enhance the customer in-store experience.

This is an extraordinary opportunity to protect, enhance and strengthen our retail sales activity across current and future retail locations, and to take true ownership of our new store front. In return, we offer a chance to work in a creative and fast-paced environment, directly with the founders, through which you’ll get exposure and insight into the luxury industry with a fresh perspective.

**About You**

As our Sales Associate, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Baudoin and Lange promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

**Requirements**:

- Promote and drive the company culture
- Ensure store operations are functioning properly, request for maintenance if needed.
- Execute and delegate operational tasks and productivity
- Communicate with Retail Ambassadors specific business communications and new products
- Ensure proper visual merchandising standards on the retail floor and windows
- Ensure all current product is exposed on retail floor
- Ensure customer satisfaction and resolve point-of-sale discrepancies
- Monitor stock levels and ensure Retail Ambassadors are filling shelves
- Assist in sales and cashiering
- Manage day to day operations of the store

**What kind of person are we looking for?**
- Prior retail experience in luxury required
- Positive attitude and enthusiasm
- Engaging relationship building with customers with the goal of every customer leaving with a smile
- Connection to Baudoin and Lange’s philosophy and products
- Pride of ownership with store appearance, cleanliness and organization
- Willingness to go above and beyond
- Once trained, use the POS system accurately to process sales
- Actively contribute towards meeting and exceeding the team's sales goals
- Have a ‘can-do’ attitude, flexibility, creativity and very hands-on
- Have excellent communication skills and established experience in presenting to senior leadership
- Proper presentation and tone-of-voice that corresponds with our brand image

**What you’ll gain**:
In this role, you’ll learn how a successful high-growth luxury brand operates, on the most detailed level, from the inside and out. Strong experience for anyone looking to expand their experience in luxury