Administrator

2 days ago


Oldham, United Kingdom Pennine Care NHS Foundation Trust Full time

The successful applicant will work within Pennine Care Health Support Team in Oldham.

You will be offering Admin support to the team, for example, processing referrals, engaging with patient queries by phone and in person and updating patient records.

You will liaise with practitioners within the service in addition to other mental health professionals, GP Surgeries, Patients and carers.

Further information can be found in the job description and person specification.

We are currently looking to recruit an enthusiastic and motivated individual to join the Admin Team at Maple House. The successful applicant will have excellent communication and IT skills, a desire to provide high quality patient care along with the ability to remain calm and focused in a fast paced environment.

You will be based at Maple House working Monday to Friday from 9am - 5pm.

Working for our Organisation

We are proud to provide high quality mental health and Health support across Oldham.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We are extremely proud of the work we do at Pennine Care anddo everything we can to make sure we’re a great place to work.

Main

**Responsibilities**:
To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed.
Obtain thorough and accurate information when taking telephone calls/referrals ensuring appropriate information is passed to relevant duty staff.
Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.
Ensure accurate recording and updating of data systems, both manual and
computerised and respond to requests for reports from such systems.
Operate a range of database systems including Paris and liaise with clinicians to update patient information.
To support with appointment and discharge letters.
Take minutes of meetings as directed by the office manager.
Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available to clinicians on request.

Provide a photocopying service.
Process incoming and outgoing mail and distribute accordingly.
Work with client group in a non-judgemental and confidential manner.
Participate in monthly admin meetings.
Work effectively both in a team situation and on one’s own initiative.
Work effectively under very demanding and sometimes stressful situations.
Provide cover for absent colleagues as appropriate. including cover within the Healthy Minds team.

Have an awareness of and adhere to all policies and procedures relating to this service.
Prioritise own workload ensuring duties are carried out to a high standard.
Take responsibility for own health and safety and the health and safety of others
ensuring any potential risk is reported immediately to the relevant departments.
Take responsibility for own personal development, keeping up to date with
organisational / service changes and mandatory training.


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