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Memorial Consultant

3 months ago

Wells, United Kingdom Crematoria & Memorial Group Full time

**Memorial Consultant**

Full-Time, Permanent

Mendip Crematorium, Somerset

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

**Interested in becoming part of our family...?**

We currently have an opportunity for a Memorial Consultant to join our Business Leader, Martin Saunders,** **and his dedicated team of funeral professionals at our Mendip Crematorium, serving our communities in the Somerset area.

Hours are Monday - Friday (09:00 - 17:00)

**So what will you be doing...?**

As a Memorial Consultant/Administrator, you will ensure that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism. Working towards SLAs, this role has the potential to access bonuses on top of the usual base salary.
- Meet with clients to discuss their memorial requirements always ensuring that the client is well advised, informed of all options and accurately advised of costs.
- Liaise/co-ordinate with other stakeholders regarding memorial requests and queries.
- Accompany the client to visit the completed memorials on-site, as and when required.
- Witness and carry out interment based on the Client’s request.
- Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations
- Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders.
- Establish and maintain good relationships with the Clergy plus Cemetery and Crematorium staff.

**What Do I Need?**
- A passion for customer service is essential.
- High attention to detail is essential.
- Ability to successfully multitask and meet multiple deadlines.
- Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel).
- Presentable at all times, acting with professional conduct and showing empathy.
- The location is a little secluded - therefore, having your own transport could be useful.

**What do you get?**
- An annual OTE salary of up to £25,000
- Accruing 22-25 days holiday + bank holidays
- 3 Months Sick pay eligibility after 12 month qualifying period
- Life Assurance 2 x salary
- Company Pension Scheme
- Opportunity to enrol on several of our apprenticeship schemes

**What are the next steps?**

**Learning & Development**

Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

**Apprenticeships**

From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.